Bell Person- The Langham, Pasadena

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham Huntington, Pasadena, Los Angeles is located in Pasadena, California, in the heart of an upscale residential neighborhood bursting with historic gems like Albert Einstein's former residence and famous film locations including the homes from Mad Men and Father of the Bride.

Just up the street you'll find Pasadena's vibrant shopping and entertainment district boasting theaters, boutiques, incredible restaurants and world-class museums. And the hotel is just a short drive from the rest of Pasadena's must-see spots including the Rose Bowl stadium, The Huntington Library, Descanso Gardens, Kidspace Children's Museum and much more.

Check out what’s nearby, or inquire with our concierge team for recommendations on what to see, eat, and do in Pasadena and nearby Los Angeles.

 

Job Description

• DEPARTMENT: Guest Services
• JOB TITLE: Bell Person         
• REPORTS TO: Bell Captain
• SUPERVISES: n/a

Primary Objective Of Position:

Escort arriving and departing guests in a friendly, courteous manner to and from their accommodations, transporting their luggage.  Acquaint each guest with rooms and in-house features.

Responsibilities And Job Duties:

• Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies.
• Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Navigate bell cart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift.
• Read and match luggage tags, write claim tickets and detach portion to give to guest.
• Organize and store luggage as necessary in a designated area. Use locked area when needed.
• Escort customers to accommodations; visually inspect room and telephone and deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.
• Directs guest flow through hotel giving assistance and directions to restaurant and other guest / client facilities.
• Delivers messages to meeting facilities and guest rooms upon request.
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.
• Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner.
• Deliver morning newspapers, VIP or Express Check out packets, mail, packages, faxes, etc. to specific guest rooms.
• Maintain and post hotel reader boards and public area signage.
• Clean and polish carts and other equipment used in the department.
• Retrieve and input data from a computer terminal in an accurate, error-free manner.
• Answer the Bell desk phone and provide information as needed.
• Other duties as assigned by the supervisor such as assisting as door person or Package Room Attendant when necessary.

Physical Demands:

• May be constantly in and out of doors. Vast changes in temperature dependent upon weather conditions. Frequent lifting with considerable bending and stooping.
• Physical activities include walking, talking, seeing, hearing, bending, stooping, touching, feeling, pushing, pulling, lifting, touching, standing, sitting, fingering, holding. Considerable hand and finger dexterity to lift and grasp objects such as room keys and luggage handles. May require continued repetitive bending and stooping.
• Requires high levels of contract with all types of people. Interacting with people to a high degree as relates to needs or requests of guests. Immediate response is required.

Special Skills Required:

• Ability to understand and follow written and or verbal instructions.
• Ability to effectively communicate verbally in English.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage up to

80 lbs. continuously throughout shift.

• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.

Education Required:

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.  High school diploma preferred.

Experience Required:

No prior experience required.  Prior guest service or hospitality experience preferred.

Licenses Or Certificates:

Valid Driver’S License.

Note:

• This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise, each colleague remains, always, an “at will” colleague. 
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• The employer will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. 

Pay Rate:

$18.50, Hourly + Tips

  For more information about the property, please visit: https://www.langhamhotels.com/en/the-langham/los-angeles/