Store Manager - Hanoi

Founded in 1837 in New York City, Tiffany & Co. is one of the world’s most storied luxury designed houses recognized globally for its innovative jewelry design, extraordinary craftmanship and unparalleled creativity. The brand’s legendary wit, optimism, and soaring New York energy inspires a dream that lies both inside and beyond the house’s treasured Blue Boxes. Today, the Maison exudes innovation, modernity, and a uniquely Tiffany experience in our store in Hanoi.

Be Part of the Tiffany Story 

Behind every dream is the dreamer. We are looking for a Store Manager to join our Maison to be a brilliant partner and to effectively contribute to the future. If you are a dreamer, a visionary joy maker, and a daring achiever, we welcome you to apply now!

• As the Store Manager of Tiffany & Co., your main mission is to build a high performing team and to exceed the sales plan.
• You will craft an exceptional client portfolio and build the Tiffany client experience.
• Provide your fullest support in daily store operations and maintenance. 

Celebrating Joy at Tiffany 

• Be an experienced leader with management experience in retail, luxury retail, or relevant customer related experience.
• Have excellent team management experience with the ability to build and grow high performing teams.
• Have a proven track record in store operations with managing profitability and operations efficiencies.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
• Live our values of optimism, love, inclusivity, and creativity.

Shining Brightly with Tiffany

• You will be part of one of the most creative, diverse, and inclusive team that demonstrates thoughtfulness, care, and optimism.
• Be part of a daring ambition and craft the future of Tiffany.
• A whole chapter of opportunities within Tiffany and the LVMH group where you can guide your own career, accomplish your goals, and achieve your aspirations.

The Tiffany Experience

• Our HR team will connect with you to get to know you better and to share the Maison’s values and culture. 
• Then, you will be meet with our Market Director to assess your suitability and the opportunity to find out how Tiffany & Co. can help you to succeed. 
• For the final round, you will meet with our President who will share on a broader perspective, focusing on company’s goals and your potential impact on the company’s strategic objectives. 

Position Overview

The Store Manager will effectively lead, develop and support the members of a Tiffany store to meet and/or exceed sales plans and profitability targets. The Store Manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a teammate and a coach, who sets expectations for unsurpassed customer service. Responsibilities for accurate record retention, proper budgeting, inventory tracking, maintaining audit controls and facilities management are a portion of this position.

Key Accountabilities

Achieve/Exceed Store Sales Plan

• Deliver and execute on pre-determined Annual Net Sales plan whilst meeting budget.
• Understand and analyze the business needs, productivity, KPIs and provide business insights.
• Lead the execution of retail excellence standards.
• Identify and elevate out of stocks and merchandizing needs to drive growth through product assortment and presentation optimization.
• Partner with key stakeholders to leverage knowledge of competitor activity and sales opportunities.

Build Client Portfolio

• Drive regular performance conversations at store and Sales Professional level to motivate and engage team.
• Align resources to reflect the store needs traffic, client profile and product potential.
• Managing staff costs and headcount within pre-approved budget.
• Execute team training plan for store.
• Address and action performance management issues in a timely manner through consistent feedback.
• Assess team capabilities and build robust succession plan for the store, with identified High Potential talents and design of development plans.
• Recruit and develop talent pipeline.
• Maintain employee engagement through Tiffany value driven leadership and employee recognition.
• Constantly monitor the quality of talent in the competition and pro-actively keeps potential talent engaged until real opportunities arise.

Building a High-Performance Team

• Identify and activate new client sources (3rd party/mall partnership) with a focus on HNWC.
• Build and develop best in class client centric teams.
• Execute events in partnership with PR and gain business alignment with a commercial goal.
• Lead the execution of the Tiffany Clienteling Programs in order to grow client portfolio.

Customer Satisfaction/In-Store Experience

• Manage efficient Back of House and ensure consistency with established operational procedures.
• Own compliance of store operations, health and safety, maintenance and store environment with all internal control procedures.

Operational Excellence

• Ensure highest levels of in-store luxury experience at all times.
• Master the Power of Blue selling ceremony, including Tiffany Touch and deliver service excellence.
• Embody and inspire the highest luxury standards in presentation and behavior of all the staff.
• Share client feedback received on Voice of Customer Survey to improve customer.