Critical Environments Technical Program Manager

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a  Critical Environments Technical Program Manager. You will work alongside a dynamic team of industry professionals across the Critical Environments (CE) spectrum within Microsoft’s 24x7x365 mission-critical data centers. You will be serving as a mission critical Program and Project Manager with accountabilities that include, but are not limited to, development, maintenance, and delivery of global programs relating to critical environments infrastructure. These programs include maintenance, operations, and technical standards. You will monitor the execution of these programs and identify opportunities for continuous improvements. You will be expected to leverage your industry experience along with knowledge from industry governing bodies in developing these programs. You will be expected to document and implement best practices and learnings from the field as they apply to Microsoft’s global mission critical facilities.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DC Operations Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Responsibilities

• As a Critical Environments Technical Program Manager, you will play a critical role in evolving, and delivering Microsoft's global standards and CE programs. This position demands a deep understanding of mission-critical environments and a commitment to delivering global consistency and predictability.
• As a technical authority for onsite operations, you will lead efforts to identify and recommend optimal solutions to solve complex problems. Your expertise in operational infrastructure and maintenance will be essential in ensuring that our data centers meet the highest standards of reliability and availability. You will drive the process strategy as well as operational requirements for assigned systems and process.  
• In this role, you will have the opportunity to leverage a variety of information sources, including monitoring program health, evaluating industry trends and best practices, and analyzing customer insights and lessons learned. You will champion the delivery of new developments and implementation of programs developed by our group and serve as an escalation point for issues identified in the operations of our data centers.
• Embody our Microsoft One culture and values.

Qualifications

Required Qualifications:

• Bachelor’s Degree in Electrical Engineering or Mechanical Engineering or in relevant field or equivalent work experience. 
• Experience with large-scale electrical power or HVAC infrastructure or with critical environments
• Program/project management experience

While not required, we also look for the following Preferred Qualifications:

• Industry recognised PM qualifications include Lean Six Sigma.
• Experience operating or supporting the operations of mission critical or large-scale data center
• Experience in auditing, assessing, and optimizing mechanical and electrical systems within large-scale data centers or mission critical facilities.
• In-depth knowledge of industry standards and regulations related to data center mechanical and electrical infrastructure, as well as operational excellence best practices.

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: 

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

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Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

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