Technical Account Manager

Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture.

We’re now looking for a Technical Account Manager to support and drive our private marketplace deals globally and digital advertising strategies through expert account and stakeholder management.

This is a great opportunity for someone with experience in an Ad Ops or equivalent operational role at a publisher/ media owner or in a client facing, sales or agency role who is keen to learn the technical requirements.

About the Role

As a Technical Account Manager within our UK Advertising team, you’ll play a key role in managing and optimising private marketplace (PMP) deals and programmatic advertising across our digital estate. Reporting to the Programmatic Development Lead and based at our Kings Place office in London, you’ll act as a strategic and technical partner to internal and external stakeholders, along with liaising and collaborating with our global teams.

Your Responsibilities Will Include:

• Grow revenue by leveraging your programmatic contacts or product and technical expertise.
• Setting up and managing PMP deals and marketplaces, liaising with sales, advertisers, agencies, Supply Side Platforms and Demand Side Platforms.
• Troubleshooting technical issues and optimising campaign performance
• Supporting digital pitch responses and strategic commercial initiatives
• Monitoring and improving PMP and marketplace health, including reporting and post-campaign analysis
• Maintaining relationships with vendors and SSPs to ensure optimal performance and adoption of new technologies
• Delivering technical support and recommendations for campaign trafficking and delivery
• Sharing knowledge and documentation to support consistency and scalability across the digital optimisation team

About You

We’re looking for a technically proficient and commercially minded individual with a passion for programmatic advertising. You’ll be a confident communicator, collaborative partner and problem solver, able to support our evolving digital strategy.

To succeed in this role, you will have:

• Knowledge of programmatic advertising and platforms (e.g. Google Ad Manager, DMPs, brand safety tools) or keen to develop this knowledge.
• Strong customer-facing and relationship management experience.
• Excellent analytical and troubleshooting skills.
• A proactive and innovative mindset with the ability to communicate technical concepts clearly.
• Strong organisational skills and attention to detail, with the ability to manage multiple projects and priorities.  

We operate in a hybrid environment working 3 days a week from our offices in Kings Cross and 2 days a week remotely. 

The full job description can be found here. 

We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements.

How To Apply

To apply, please uplad your latest CV and a cover letter which outlines why you’d love to take on this role, and why you’re a great match for what we’re looking for. 

We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team.

The closing date for applications is 5th October 2025.

All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Alice on alice.connor@theguardian.com to discuss further so we can work with you to support you through your application.

Benefits at the Guardian

You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase an additional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available.

You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance.

We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy.

Culture And Wellbeing

We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status.

We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme.

Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner.

Learning And Development

We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.