Principal Product Manager

Frontline Workers (FLWs) are the backbone of the global economy and our daily lives. From healthcare professionals to retail associates, they represent over 2.2B people worldwide—yet remain some of the most underserved by technology. Microsoft Teams is changing that, empowering FLWs with the communication, collaboration, and AI-driven tools they need to thrive. At the same time, millions of knowledge workers rely on Microsoft Teams as the hub for communication and collaboration. The Microsoft Teams Audience growth team is focused on helping all segments—from consumers to knowledge workers to frontline workers—discover, adopt, and gain long-term value from Teams.

We operate at the intersection of communications, collaboration, and next-generation AI, building experiences that make Teams indispensable for everyday work. Our mission is to design and deliver AI-powered productivity and comms tools tailored to the unique needs of frontline workers, SMBs, and enterprises alike.

We are part of a fast-paced, innovative environment with leaders who are both strategic and passionate about delivering results through operational excellence. We will succeed when our customers and partners succeed. We are focused on applying deep customer empathy, data insights, and responsible AI principles to drive innovative solutions that solve the industry’s most challenging problems. Our culture of agility, openness, and accountability breeds inclusion, trust, and collaboration.

As a Principal Product Manager, you will be the model of product management excellence, defining vision and strategy, driving growth, and delivering world-class experiences that accelerate adoption and engagement across frontline and knowledge worker scenarios.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Set vision and strategy for initiatives across frontline and collaboration scenarios, leveraging agentic AI to simplify communication, onboarding, retention, and productivity.
• Regularly assess industries and market landscapes to identify short- and long-term opportunities for Teams growth, especially in frontline-heavy sectors.
• Define and deliver end-to-end product experiences that connect chat, meetings, channels, and operational workflows seamlessly—working across organizational boundaries to align investments.
• Drive the full product lifecycle: conduct research, define requirements, prioritize features, and launch experiences that scale globally.
• Leverage data and experimentation (A/B testing, funnel optimization, cohort analysis) to measure impact, inform decisions, and iterate quickly.
• Champion responsible AI by embedding transparency, reliability, privacy, and fairness in every product decision.
• Represent Microsoft externally, evangelizing our vision at customer meetings and industry events.
• Partner closely with key accounts and field teams to accelerate growth of Teams & Microsoft 365 in the frontline segment.
• Mentor and influence other PMs, contributing to best practices, growth frameworks, and AI strategy within Teams.
• Foster a culture of inclusion, openness, and accountability where team members thrive and deliver phenomenal results.

Qualifications

Required Qualifications:

• Bachelor's Degree AND 8+ years experience in product/service/program management or software development
• Experience with enterprise SaaS or global-scale collaboration platforms.
• Ability to drive growth initiatives (onboarding flows, engagement loops, retention strategies, ecosystem expansion).
• Knowledge of product sense with deep customer empathy and UX/UI instincts.
• Analytical and experimentation skills; comfortable with metrics, dashboards, and A/B testing at scale.
• Ability to balance big-picture strategy with hands-on execution, making tough prioritization and pivot decisions.
• OR equivalent experience.

Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Experience in building and scaling AI/ML-driven features in communications or collaboration contexts or similar experience.
• Familiarity with frontline worker technologies and their unique needs.
• Knowledge of agentic AI, conversational AI, or real-time communications in team-based contexts.
• Prior experience embedding responsible AI principles into product design.
• Advanced degree in CS, AI, HCI, or equivalent experience.

Product Management IC5 - The typical base pay range for this role across the U.S. is USD $139,900 - $274,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $188,000 - $304,200 per year.

• Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay
• Microsoft will accept applications for the role until October 7, 2025.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.  We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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