Customer Success Manager, Mid-Market

At Hoxhunt we believe that the strongest defense in cybersecurity is people. Technology alone cannot stop today’s threats, but people who are aware, prepared, and empowered can. Our mission is to help employees everywhere become the strongest link in their company’s security.

We have grown more than 50 percent year over year and are still just at the beginning of our journey. Joining Hoxhunt now means stepping into a scale-up with momentum, where your work has visible impact and your voice helps shape the future of how organizations defend against cybercrime.

As a Customer Success Manager in our Mid-Market segment, you will be at the center of this mission. You will partner closely with security leaders, guiding them to build effective programs that protect thousands of employees and deliver measurable business outcomes.

Your Role

You will be the strategic partner your customers rely on to get the most out of Hoxhunt. In mid-market, this means guiding companies typically between 1,000 and 3,500 employees. Some will look to you for best practices, others will need your help demonstrating value to their leadership teams. In every case you will guide them to unlock results that matter, while building strong and lasting relationships.

You will thrive here if you enjoy freedom paired with responsibility. Many things are still being defined, which gives you the opportunity to shape how Customer Success is done in a growing scale-up. You will experiment, define, and refine playbooks that make your customers successful while helping our team raise the bar together.

What You’Ll Do

• Take full ownership of customer relationships and guide them toward meaningful outcomes with Hoxhunt
• Act as a trusted advisor to security leaders and program owners, helping them design, run, and grow their security awareness programs
• Partner with stakeholders across security, compliance, and HR to embed Hoxhunt into their broader initiatives
• Lead renewal discussions, identify expansion opportunities, and ensure long-term satisfaction
• Share insights on the evolving threat landscape and show how Hoxhunt strengthens organizational resilience
• Work through ambiguity and help define what good looks like, whether in success metrics, pricing discussions, or new processes
• Collaborate with your peers in Customer Success to share learnings, shape best practices, and contribute to our team culture

What We’re Looking For

• 4+ years of direct Customer Success experience in SaaS
• A proven track record of meeting or exceeding renewal, upsell, and cross-sell targets
• Strong prioritization and project management skills with a customer-first mindset, delivering on deadlines while exceeding goals
• Confidence in building trust and developing long-term customer relationships at multiple levels of an organization
• Interest in technology and confidence in adopting and using new tools in your daily work
• A data-driven approach to decision-making, using insights to define clear actions and improvements
• Passion for learning and a solution-oriented mindset
• Courage to improve and develop processes when needed
• Curiosity, drive, and the ability to work both independently and as part of a team

Location and Salary Range

This is a full-time hybrid role based in our Minneapolis office. The annual compensation includes a base salary of $90,000 to $100,000 USD, with variable pay bringing the total on-target earnings to $110,000 to $130,000 USD.

Our Benefits Include:

• Medical, dental, and vision coverage with partial premiums covered by the company
• Life insurance
• PTO and holidays
• Paid parental leave
• 401(k) match

Why Join Hoxhunt?

• Cybersecurity is one of the fastest-growing industries in the world, shaped by constant change. Here you will help organizations protect themselves from evolving threats in ways that truly matter.
• You will be surrounded by a collaborative team that values openness, support, and shared success. At Hoxhunt, we celebrate wins together and learn openly from challenges.
• Your work will have real impact. You will play a pivotal role in defending individuals and organizations against cyber threats, making a tangible difference in the fight against cybercrime.
• You will also grow with us. We offer ongoing learning and development opportunities and plenty of room to shape your own path as we continue to expand.

Our Recruitment Process

1. Talent Acquisition Interview (30 min, remote)
2. Interview with VP of Customer Success (60 min, remote)
3. Panel Interview (60 min, in-office or remote)
4. Offer
5. References and background check

Ready To Apply?

If this sounds like your next step, apply today. We are starting interviews immediately and would love to hear from you.

Hoxhunt in a nutshell

Founded in 2016, Hoxhunt is now over 200 people strong and advancing one of the hottest scale-ups in the human risk management category. With offices in Finland, Germany, the US, and the UK, we’ve been recognized in the Deloitte Fast 50 for three consecutive years. We educate employees on how to protect themselves and their organizations from cyberattacks through frequent, personalized, and behavior-changing cybersecurity training. Hoxhunt is an award-winning category leader featured in CIO Magazine, Forbes, Inc., EU-Startups, and more.