Mobile Device Configurator

Job Title: Mobile Device Configurator 

Reporting To: Device Product Owner 

Location: Bournemouth 

Salary: Competitive 

Job Type: Full Time 37.5 hours a week 

Our Purpose

As a current market leader, Nourish Care provides a digital solution to the health and social care sector which enhances the process of recording, analysing, and sharing of information.  

We are in the midst of one of the most exciting times in our history and while we are the current market leader in the sector we will not become complacent. We are dedicated to our purpose of a better life for everyone. We continue to revolutionise the care sector and our incredible employees are what make this possible. 

About The Job

Join our dynamic team as a Mobile Device Configurator and play a vital role in ensuring a seamless experience for our customers. Working closely with another dedicated team member, you will be responsible for configuring devices purchased from us on our Mobile Device Management (MDM) system before they reach the customer. Your expertise will ensure that each device is set up accurately, meeting our quality standards and customer requirements. 

As a Mobile Device Configurator, your key responsibilities will involve meticulously configuring devices, managing orders. Your attention to detail and technical proficiency will guarantee that customers receive devices that are ready for immediate use upon delivery. 

This role offers an exciting opportunity to contribute to our commitment to customer satisfaction while being an integral part of our efficient operations. If you are passionate about technology, possess a knack for precision, and thrive in a collaborative environment, we invite you to apply and be part of our team delivering excellence to our valued customers 

The role and your responsibilities 

• Daily configuration of smartphone devices 
• Packaging and arranging courier pick ups 
• Working alongside our Implementation team to prioritise configuration and distribution of devices 
• Completing and updating stock inventory 
• Setting up customers on our solution 
• Any other duties in the benefit of the company’s overall goals and objectives 
• Attending and contributing to daily and weekly meetings 

Required Experience

• Knowledge of smart phone configuration 
• Ability to diagnose and troubleshoot technical issues, including account set up and network configuration 
• Good communication skills 
• Strong attention to detail 
• Ability to manage your workload and prioritise issues 
• Excellent Time Management skills 
• Ability to work on your own and as part of a team 
• Technical mindset 

As an employer, we offer all the support and development our employees need to grow their skills and expertise and we foster a culture of collaboration and contribution.  

Nourish Benefits:

• 25 Days paid leave, Plus Public holidays 
• Additional incremental leave for length of service up to 5 days. 
• Private Medical Insurance plus a personal health plan
• Group Life Assurance 
• Employee Referral Bonus Scheme 
• Enhanced Maternity leave 
• Pension Contribution 
• Employee Assistance Programme 
• Birthday Day off 
• and many more..... 

All positions at Nourish are subject to a satisfactory Enhanced Disclosure and Barring Service check, references and receipt of the appropriate Right to Work documents. Nourish is proud to be an equal opportunities employer and we actively seek and embrace differences in thinking, experience, ethnicity, age, gender, faith, personalities and styles. 

The different skills, experiences and backgrounds our employees bring to their roles creates a diverse and makes Nourish a special place to work.