Technical Support Engineer II

Support Technician and Implementation Specialist

Position

The position is for a motivated Level 3 support technician and implementation specialist that will require the following:

• The ability to duplicate system problems and define root causes, using product designs, code, or specifications
• The ability to investigate data related issues by directly querying a SQL Server database.  A thorough knowledge of the system database schema and the ability to write complex queries will be needed
• A thorough understanding of cloud infrastructure and configuration including the use of online diagnostic and monitoring tools
• The ability to read C Sharp code and use a development environment such as Visual Studio for investigation
• A thorough understanding in the use of other testing and diagnostic tools such as Postman and Chrome Developer tools
• The ability to implement and support pharmacy dispense system integrations.  This will require specialist knowledge in each of the supported dispense systems and integration models.
• Produce and maintain detailed documentation for dispense system integrations

Skills:

• Positive phone manner
• Strong organizational skills
• Effective problem-solving methodology
• Effective technical support for customers
• A strong knowledge of SQL Server and SQL Server Management Studio
• A basic understanding of C Sharp
• A strong knowledge of AWS and Azure 
• A strong knowledge of various development, testing and diagnostic tools

Experience:

• Knowledge of pharmacy DAA packing
• Previous technical support experience highly desirable

Work Conditions:

• Melbourne based- Eastern suburbs.
• Occasional local & interstate travel for industry conferences.
• As Passionate Transformers, we find a better way to innovate relentlessly. 
• Being Mission Driven, we consistently deliver on our promises. 
• Our Entrepreneurial spirit makes the most of EVERY opportunity for innovation. 
• Understanding that Relationships Matter creates synergies that yield the greatest benefits for all.
• Intellectually Curious, eager to think deeper to learn and improve.
• In Doing the Right Thing, we lead by example in ALL we do. 

Since 1992, Omnicell has been committed to transforming pharmacy care through outcomes-centric innovation designed to optimize clinical and business outcomes across all settings of care. We strive to be the healthcare provider’s most trusted partner by our guiding promise of “Outcomes. Defined and Delivered.”    Our comprehensive portfolio of robotics, smart devices, intelligent software, and expert services is helping healthcare facilities worldwide to improve business and clinical outcomes as they move closer to the industry vision of the Autonomous Pharmacy.  Our guiding principles inform everything we do:  We are deeply committed to Environmental, Social, and Governance (ESG) initiatives. Our ESG efforts focus on creating an inclusive culture and a healthier world. This includes our Employee Impact Groups, which foster inclusion and belonging, as well as our learning and well-being programs that support personal and professional growth. We also prioritize sustainability in our operations, aiming to reduce our environmental footprint and promote responsible business practices. Join us in transforming the pharmacy care delivery model, making patient care safer and smarter for all.