Head of Cloud Network Services Quality

This role will help champion and safeguard end-to-end quality across the entire customer journey — from sales engagement, product design, and engineering development, through deployment, services, and care — ensuring CNS solutions deliver consistent excellence, reliability, and customer value. This role will also help establishing a culture of quality ownership across functions, ensure organizations drive measurable improvements in product performance and sales / service delivery, and align all stakeholders around a unified quality vision that earns customer trust, accelerates adoption, and strengthens CNS’s leadership in Cloud and Network Services. 

• Lead CNS Quality in active collaboration with quality representatives from Product Engineering, GBC, and Service & Care.
• Define and lead CNS quality strategy, from vision, mission, strategical pillars, tactical activities with relevant KPIs & Metrics for a measurable impact.
• CNS Quality Leadership and Strategy, Quality representation as CNS Q to multiple Nokia level forums & governance
• Lead/conduct E2E quality deep dives and CNS improvement initiatives spanning across organizations (with support from the quality representatives from Product Engineering, GBC, and Service & Care, ECE, NMP).
• ISO 9001 and TL9000 Compliance: Ensure compliance with ISO 9001, TL9000 standards, coordinate certification processes, and keep abreast of changes in industry requirements. 
• Supplier Quality Management: Partner closely with suppliers to define quality requirements, assess performance, and implement improvement programs. Drive supplier development to ensure consistency and reliability in the supply chain.
• Customer-Centric Quality: Owns and drives improvements for NPS – Voice of the customer, as well as, representing CNS in cross BGquality related topics and initiativesData-Driven Quality: Leverage analytics, proactive monitoring, and customer feedback loops to continuously enhance e2e performancethrough challenging all teams with very focused dashboards and KPIsCross-Functional Leadership: Align sales, product, R&D, and service delivery teams around a common quality framework, KPIs, andimprovement programs by driving an e2e Continuous Improvement Forum addressing cross-functional systemic repeatable issuesQuality Evolution: Sustain QMS (Quality Management System), modernize and evolve it to meet the growing needs of CNS strategy

Must Have:

• University Degree or equivalent education in Computer Science, Software Engineering, Telecommunications , or other corresponding area  ( or management)
• Experience in quality management; project/program management, and management systems ISO9001; 14001; 27001 ; TL9000;
• Experience in SW development; understands cross-site or cross domain product development principles and management within CNS and Nokia
• Understands centralized and localized models and principles of Service and care delivery in Nokia
• Proficient and Experienced in structured problem solving; improvement definition, streamlining, deployment
• Quality management related certification like Lean; six sigma; quality system auditing would be a plus. 
• Familiar with transformation strategies and strategic change management

Good To Have:

• Familiar with transformation strategies and strategic change management
• Experienced with the Agile development
• Understanding of Quality Framework and principles
• Experience in development and deployment of a standard “best practice” framework.
• Understands how to measure success in change using reporting metrics, status, and critical KPIs
• Good Understanding of CNS products, portfolio offerings and evolution 
• Clear understanding or experience with Quote to Cash ; Create – Sell -Deliver- Execute process landscapes
• Experience of interfacing with customers on both Sunny and Rainy day situations

Come create the technology that helps the world act together


Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

 
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
Join us and be part of a company where you will feel included and empowered to succeed.

Additional Information

US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:

• Corporate Retirement Savings Plan
• Health and dental benefits
• Short-term disability, and long-term disability
• Life insurance, and AD&D – Company paid 2x base pay
• Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
• Paid time off for holidays and Vacation
• Employee Stock Purchase Plan
• Tuition Assistance Plan
• Adoption assistance
• Employee Assistance Program/Work Life Resource Program

The above benefits exclude students. Disclaimer for US/Canada

Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.(Check the salary ranges in the job info section for this role)

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.