Growth Manager

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About The Role

We want to give people the freedom and confidence to pursue what matters to them in life. Because they know theyre covered. Because people-first. Igloo is a Singapore-headquartered regional insurtech benefiting millions of people across SEA, in countries that count as the most underinsured. Build the future of insurance with us by doing what you do best.

Join us if you desire to create impact and do good. Work with our teams across Singapore, China, Indonesia, Thailand, Philippines, Vietnam, Malaysia and India.

Job Responsibilities

Business Fulfilment And Enablement:

• Manage, develop, and support insurance agents and partners to achieve business growth
• Develop and implement a renewal management system to increase renewal ratio.
• Act as first escalation point for Area Sales Managers (ASM) to resolve partner issues promptly.
• Collaboration with data team to Identify potential revenue engine and new opportunity from existing and new agents/partners.
• Collaboration with the ops team to monitor premium collections and implement strategies to minimize cancellations due to unpaid premiums  as well as increase behavior of faster payment from agents/partners.
• Coordinate renewal management activities to ensure smooth processing and consistent achievement of renewal targets.
• Work closely with ASMs to troubleshoot escalated partner issues and provide timely, effective solutions.
• Together the data team will analyze performance data of agents/partners to identify gaps and propose targeted improvement plans.
• Liaise with the tech team and placement team in order to smooth the process of going to live product in Ignite.
• Responsible for research and development of insurance product in ID market.

Activation And Engagement:

• Have a capability to create an agency benefit scheme for tactical and gamification.
• Manage agency and sales compensation and benefit.
• As a key person for offline and online activation event collaboration with business team, placement team and ops team as well as external party (Insurance, Community, Agency, Banking and others).
• Partnership relation to all targeted specific to be potential funders to fund/subsidize Ignite activity starting set target funders, propose, present and implementation, tracking the result).
• Marketing activity - rolling initiative to increase brand awareness through activation program (agent hero, anchor workshop, etc).
• Helping business team to open a possibility of acquiring younger segment and non insurance background potential agents via engagement of younger segment and non insurance background community and group of people.
• Collaboration with B2C in order to ensure alignment of marketing activities.
• Develop training module to sales and agent.
• Responsible of Ignite social media.
• Responsible for the relationship with the Igloo Agency vendor for marketing.
• Responsible for  increasing wallet share initiative from all segments of targeted agents.
• Engage actively with middle- and low-tier agents to provide guidance, business updates, and renewal/payment reminders through new implementation of CRM.
• Strengthen agent/partner loyalty through effective follow-up, engagement, and sales support.

Requirements

• Bachelors Degree with at least 5 years of experience in the Insurance industry, preferably in Non-Life or General Insurance or in Corporate Solutions
• Strong knowledge of insurance distribution and agency management
• Proven experience in driving business growth and retention
• Familiarity with insurance product, premium payment and renewal processes
• Strong communication and relationship-building skills
• Problem-solving and escalation handling skills