Technical Support Engineer

At Aston Martin, every detail matters. Our Technical Support Engineers play a vital role in ensuring our world-class vehicles continue to deliver excellence, by supporting our global dealer network with the insight, expertise and diagnostic problem-solving skills needed to keep our cars performing at their best.

This is an opportunity to work at the heart of the brand, within a small, highly skilled team, collaborating closely with colleagues in Aftersales, Design, R&D and Production. You’ll be rewarded with exposure to advanced high-performance vehicles, the chance to influence customer experience worldwide, and a unique platform to grow your technical career.

What you’ll be doing

You will provide remote diagnostic technical support to Aston Martin dealers across the globe, guiding technicians through diagnosis and repair while handling diagnostic cases raised through our Guided Diagnostics system, including remotely accessing vehicles through the OBD ( ON Board Diagnostics) where required. As part of the role, you will advise on and authorise high-value component replacements to ensure quality outcomes and warranty cost control. You will also assist with rolling out vehicle software updates, either through dealer support or direct remote connection, while building strong working relationships with colleagues across Quality, Product Development, Manufacturing and Client Services to prioritise and resolve issues quickly. In addition, you will contribute to technical publications, ensuring accuracy and continuous improvement in workshop manuals, service literature, fault codes and more.

What we’re looking for

• Extensive hands-on experience in vehicle engineering, servicing, diagnostics and maintenance.
• Strong background in the automotive sector with exposure to advanced diagnostic tools and processes.
• Proficiency in diagnostic equipment such as AMDS (Aston Martin Diagnostic System), EVODIAg or equivalent OBD (OnBoard Diagnostic) system.
• Ability to analyse log files (DTC, Mode 2/6/9 data, part number reads).
• Understanding of CAN, LIN and Flexray communication protocols.
• Experience with PicoScope (or similar) for vehicle diagnostics.
• Knowledge of remote software flashing/coding.
• Awareness of high-voltage systems (EV/Hybrid) preferred.
• Relevant qualification in automotive engineering, electronics, or similar.
• Confident communication skills – both written and verbal – with the ability to guide dealer technicians effectively.
• Highly organised, detail-oriented, and motivated by problem solving in high-volume, fast-paced environments.

Working Hours

To provide excellent diagnostic support for our Regional Offices and Global Dealer Network who operate across different time zones, flexibility in this role is expected to support the helpdesk team in covering extended opening hours between 06:00 and 18:00 GMT on weekdays. The individual working pattern will be agreed with the successful candidate as part of the application process.

Why Join Us?

This is your chance to work with some of the most advanced and exciting vehicles in the world, in a role that reaches far beyond the workshop. As a Technical Support Engineer, you will support dealerships across Asia, Europe and the US by working closely with colleagues in our regional office, gaining true global exposure and impact. You will collaborate closely with multiple functions, giving you a holistic view of the business while being part of a supportive, expert team that values your skills and helps you develop further. Most importantly, this is an opportunity to make a tangible difference to customer satisfaction and the Aston Martin ownership experience.

Belong at Aston Martin

We understand that the incredible beauty, craft and art that defines an Aston Martin comes from the inclusion of our amazing people.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation and beliefs.  We celebrate diversity and are seeking applicants who can bring something different.  Please speak to us if there is anything you need to support making an application with us.

The post holder will be required to comply with all policies and procedures issued by and on behalf of Aston Martin Lagonda ltd