Customer Care Specialist

Position Title:

Customer Care Specialist

Business Reporting Unit:

UNSE Kingman Elect Cust Svc

Flsa Status:

Non-Exempt

Level:

Non-Manager

Eeoc Category:

Administrative Support Workers

Eeoc Job Group

Admin Support - Classified

Does this position involve transmission and/or marketing functions? -  TRM, MKT, or N/A

No

CIP status - Cyber, Physical, Both or Neither (Select one)  

No

Job Code

Kg005

Safety Sensitive:

No

Last Business Review Date

10/25/2023

Position Description

Responsible for retail customer billing services for all Divisions – TEP, UNS Electric and UNS Gas.  Maintain established productivity and quality standards. Represent Company professionally, promote a positive attitude and a team environment.

Position-Related Responsibilities

• Analyze meter read edits
• Analyze billing exceptions
• Process usage generation estimates
• Analyze validation queries
• Generate / process service requests
• Process pre / post billing adjustments
• Monitor commercial accounts for appropriate rate
• Perform quality assurance and records management functions
• May assist in handling customer inquiries, including ACC Complaints and Inquiries
• Promote team environment; lead by example, represent company professionally
• This position may provide services to affiliates of the Company subject to the UNS Energy Code of Conduct and the related Policies and Procedures.

Knowledge, Skills and Abilities

• Advanced Customer Information System skills desired
• Demonstrated software skills (i.e. MS Office Suite)
• Demonstrated problem solving and analytical skills
• Demonstrated conflict resolution skills
• Knowledge of basic accounting principles desired
• Ability to read meter registers desired
• Thorough knowledge of ACC Rules & Regulations desired
• Thorough knowledge of rate schedules & tariffs desired
• Excellent communication and organizational skills
• Strong interpersonal skills

·         Demonstrated Teamwork

·         High school diploma or equivalent

 All employees are expected and required to adhere to the Company Code of Ethics and Principles of Conduct.

 Starting pay:  $27.07/hr

Must apply by 10/6/25