UI/UX Designer

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Key Responsibilities:

As a User Experience (UX) Design practitioner:

• Leverage user research, user interviews, usability testing, personas, and competitive analysis data to develop UX journeys and wireflows.
• Communicate user research activities, findings, and insights as needed to project stakeholders.
• Develop user flows, wireframes, prototypes, and sitemaps to communicate design concepts effectively.
• Collaborate closely with product managers, developers, and other stakeholders to ensure the UX vision is aligned with business goals and technical requirements.

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As a User Interface (UI) Design practitioner:

• Design aesthetically pleasing and functional interfaces for both web and mobile applications, ensuring a consistent and cohesive visual language.
• Create high-fidelity mockups, interactive prototypes, and design systems to communicate the final design vision.
• Adhere UI designs to the ‘Helios’ Sun Life Design System, guidelines and best practices.
• Iterate designs based on feedback from users and internal stakeholders, while ensuring that all designs meet accessibility standards.

As a Contributing Experience Design Practitioner

• Working as a member of the extended Asia Experience Design Practice Group
• Collaborate with Asia practitioners and Corporate stakeholders where directed.
• Practice and evangelize the Design Thinking framework and process for divergent and convergent ideation to project colleagues and stakeholders as needed.
• Present and advocate UX/UI design proposals to senior execs and stakeholders that clearly articulate the tangible and business value, based on insights, research and digital analytics.

Key Qualifications:

• University Graduate and above
• 4+ years' experience working with the digital medium and a strong portfolio showcasing web and mobile projects is core; user research experience is not mandatory but an advantage.
• Competency in "design software" and collaboration technologies, including, but not limited to, Figma/Figjam and Miro, Microsoft Office (PowerPoint, Excel), Adobe Creative Cloud, Confluence, Jira, etc.
• Background in insurance or financial services is preferred.
• Certification UX, UI, Design Thinking, Human Centric design, Usability Analyst, Agile/Scrum or similar course is a plus.

Preferred Skills:

• Key experience in UX, UI, usability principles, and other digital design standards.
• Experience in designing UX and UI for digital apps, platforms and websites in line with overall project client and user experience goals.
• Knowledge and core understanding of key design process principles such as Design Thinking Framework, Double Diamond, Triple Track Agile, etc. is an advantage.
• Experience in user research planning, execution and management an advantage.
• Understanding of digital project management methodologies such as modern Agile and Scrum methods, as well as waterfall would be beneficial.
• Familiarity with accessibility standards (WCAG) and how to design for accessibility & inclusivity.
• Understanding of HTML/CSS is a plus, but not mandatory.
• Knowledge and experience with design systems and digital product management will be a plus.
• Experience working with international teams and different cultures is an advantage.
• Flexible and comfortable in tackling ambiguous design and business challenges.
• Good visualization, presentation, management and communication skills.
• Understanding of insurance and financial services will be an added advantage.
• Understanding of Content Management System (CMS) is a plus.
• Strong interpersonal, communication, relationship management and empathy skills with the ability to effectively present design ideas and solutions to stakeholders.
• Must be curious about digital transformation, and passionate about design.

Job Category:

Client / User Experience Design

Posting End Date:

25/10/2025