Product Manager

Location: Wrocław/ Katowice

Hybrid model: 2 days office/3 days remote

Product Manager

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 400,000 EY people. As part of our team, you’ll be at the forefront of enabling innovative technologies that support our premier client experience teams.

This role will report to the Global Associate Director who leads the EY Secure Access / Office Technology team.  EY Secure Access manages a portfolio of in-office solutions including physical access (secure cameras, building access), secure print and scan, and digital lockers. Our technology team plays a crucial role in ensuring that onsite EY users can securely access the devices and equipment they need with minimal friction.

The Opportunity

We are seeking a dynamic and experienced Product Manager to join our EY Secure Access team. The ideal candidate will be responsible for driving the product vision, strategy, and execution of innovative technology solutions that align with our clients' needs and business objectives. The role will also encompass product success and the expansion of our service footprint, driving adoption of our Secure Access solutions.  This role is also key to developing business process ownership, building relationships with our member firms, stakeholders, as well teams who support our products and solutions.

The role is responsible for regional end-to-end experience of our technology used by our EY Secure Access teams, which at a high level includes:

• Define and communicate the product vision and strategy in alignment with the overall business goals of EY Secure Access and Office Technology teams.
• Lead product development lifecycle from ideation to launch, includes defining requirements, prioritizing features, and managing timelines.  
• Evaluating and testing, driving adoption, and marketing to EY Secure Access personnel.  
• Seeks feedback on use of product and features to ensure a human-centered approach towards a frictionless environment
• Builds and maintains relationships with facilities stakeholders
• Managing vendors and internal teams that support the product, to ensure optimal service
• Planning and road mapping for assigned products, including operational support and end of life activities
• Assisting in and planning the portfolio’s financials and TCO 

Your Key Responsibilities

The Product Manager Will:

• Support the EY Secure Access team in financial aspects, including budgeting, procurement and managing independence and privacy reviews.
• Create metrics to demonstrate the product's business value.
• Align roadmaps with other Product Managers to optimize the user experience.
• Research and evaluate new technologies to enhance the EY Secure Access experience.
• Manage proofs of concept and pilots to validate new capabilities.
• Report on product utilization and drive for improved adoption.
• Prepare business change materials and industrialize the product.
• Plan, budget, and sponsor the investment portfolio to deliver new product features.
• Prepare business change materials and industrialize the product

Knowledge And Skills Requirements:

 History of working credibly with diverse stakeholders up-to Partnership level:

• And avid communicator with strong interpersonal engagement skill
• Must be decisive, taking high personal ownership, driving constantly innovation and process improvement
• Base level knowledge of Microsoft 365, and office collaboration devices, as well as whiteboarding software
• Adapts personal communication style to the style of others, develops rapport and stays calm under pressure or when escalating issues
• Strong verbal and written English 
• Ability to work with people and vendors in a variety of cultures, countries and time zones
• Able to utilize Emotional Intelligence to navigate the interactions and complexities of the business environment and drive leadership performance in oneself and in others
• Proven experience in product management
• Experience in diverse technology consulting environments
• A firm grasp of Secure Access environments, User Experience and Technology Infrastructure
• A solid understanding of at least one Secure Access solutions - Secure Print & Scan, Physical Access (including CCTV and door access) or digital lockers
• Passionate, committed and determined

Other Requirements:

The role has a global scope and requires periodic early or late meetings to support global stakeholders and to manage escalated issues.  Some minimal travel may be required to support planned activities.

Job Requirements:

• Education:Bachelor in Information Technology or Business Management preferred (or equivalent work experience)
• Experience:Approximately 5 years of experience in a comparable role and 7+ years in Information Technology roles
• Certification Requirements:PMP, Agile or Microsoft certifications a plus

What We Offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across ten locations –  Argentina, China, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About Ey

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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