Senior Client Success Manager

What'S The Role?

Are you a dynamic, results-driven professional with a passion for client success? Do you thrive in a fast-paced environment where your creativity and relationship-building skills can shine? If so, we want to hear from you!

We’re on the hunt for an experienced Senior Client Success Manager to join the Xtend Client Success team and play a pivotal role in driving deep client relationships with our top performance marketing accounts. This is your chance to work within a talented team and help our customers achieve their business goals through multichannel digital marketing strategy and optimisation.

What You’Ll Do

As Senior Client Success Manager, you’ll be responsible for:

• Lead end-to-end implementation and strategy for high-value digital campaigns, ensuring every touchpoint delivers value and aligns with client objectives
• Oversee sales order validation, lead strategic onboarding sessions, and coordinate cross-functional campaign fulfilment with precision
• Own the client relationship, serving as the primary point of contact and strategic advisor for enterprise clients, building trust and ensuring long-term retention
• Maintain reporting cadence, communication, and strategic reviews—analysing and presenting performance insights based on platform data, key insights and optimisation recommendations, and ROI narratives tailored to business outcomes
• Drive proactive performance management in collaboration with the Xtend Digital Trading team, identifying opportunities for optimisation and risk mitigation early
• Design and execute account growth strategies, identifying expansion opportunities and incremental revenue streams through upselling and cross-functional collaboration
• Partner closely with internal stakeholders to continuously evolve best practices in enterprise customer management, campaign execution, and cross-team communication
• Provide leadership to the broader Client Success team—coaching on digital marketing strategy, client engagement, and effective communication of campaign impact
• Support the Client Success Lead in talent development across all team members including onboarding and individual development plans
• Champion business process improvement and operational efficiency; contribute market insights that help shape the product roadmap and service evolution

Who Are You?

We’re looking for someone who brings:

• Experience working in a digital marketing agency, with expertise in performance channels such as SEM, Paid Social, and Programmatic, the latter being preferred for our business needs.
• Deep knowledge of market trends, competition, and customer needs, with the ability to translate insights into actionable strategies.
• Extensive experience managing complex client relationships, delivering exceptional service, and fostering trust.
• Proven ability to develop media strategy, analyse market opportunities, and create compelling proposals
• Confidence in delivering persuasive presentations and negotiating favourable terms that benefit both clients and the business. Strong presentation skills is a must, including experience with CMO level and Business Owner audiences.

Why Join Us?

• Xtend is part of News Corp Australia and working here opens you to a unique stable of full funnel media across the full scale of NCA’s product offering
• This role will be the 2IC to the Client Success Lead, with future career progression opportunities inside Xtend and across NCA
• Be part of a passionate team that values creativity, collaboration, and innovation, backed by one of Australia’s best Digital Trading teams
• Work with key clients with national footprints across diverse industries, helping them to achieve their business goals.
• Enjoy a fast-paced, rewarding environment where your contributions make a real impact.
• Access ongoing professional development opportunities to grow your career, backed by NCA’s capability and learning division.

News Benefits

News Benefits is our way of saying thank you to our people for their valued contribution to News, our audiences, clients and communities. Thanking them for the great things they do daily, for the greater good of Australia. Our benefits include:

• Exclusively ours - Access to publications and products from across the News Corp family
• Health & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices) 
• Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leave.
• Helping you grow - Development opportunities (including diversity and inclusion - focused education series) and recognition
• Financial wellbeing - Support on making the most of your money
• Perks & discounts - Exclusive offers across a range of products and services
• Giving back - Make a difference to our communities.
• Workplace Inclusion and facilities – Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms & parents’ rooms

Who Are We?

We are proud to be Australia’s most impactful media group, we’re even prouder of what we stand for. Together, we inform, advocate and inspire all Australians, for a better Australia.

With over 150 brands across news, sport and lifestyle, News Corp Australia is trusted by over 18 million Australians a month to provide the information and inspiration they seek.

Renowned for world-class journalism and marketing services nationally and internationally, we offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.

In February 2025, News Corp Australia's National Client Partnerships Team was named Sales Team of the Year at the 2024 AdNews Agency of the Year Awards. This prestigious award is testament to the dedication, passion, and innovation that drive our talented team of Client Partnership professionals.

What’S Next?

Apply now or for more information on careers at News Corp Australia visit www.newscorpaustralia.com/careers

Our Commitment to Diversity, Equity and Inclusion We know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve. Our people make us unique and we all have a story. We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply. Inclusion is important to us and we want everyone at News to bring their whole-selves to work. If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know.

If you require any accommodations or adjustments throughout the recruitment process, please feel free to let us know. For more information regarding Diversity, Equity and Inclusion at NewsCorp Australia please visit www.newscorpaustralia.com/careers under the DEI section.

Category:

Client Partnerships