Credit Process Development Officer

To contribute to the development and enhancement of the credit process workflow within the bank, its foreign branches, and subsidiaries, in line with the bank’s overall strategic goals. This involves benchmarking against best local and international practices, aiming to improve the effectiveness of credit operations, increase adaptability, solve existing challenges, and ensure alignment with internal developments and external economic, political, and social factors—all with the goal of enhancing profitability and operational excellence.

Key Responsibilities:

1. Analyze issues affecting the credit process that hinder its performance within acceptable risk levels and propose solutions based on best banking practices and regulatory requirements.
2. Participate in the management and implementation of credit process development projects in coordination with the Project Management Office and/or external vendors, ensuring execution within set timelines and resolving post-implementation issues.
3. Supervise, create, and develop operational frameworks, methodologies, manuals, and workflows directly impacting the credit system, including related tools, systems, models, and risk matrices.
4. Present and clarify the risk matrix and roles/responsibilities of involved departments, forming a foundation for authority delegation.
5. Oversee the preparation and organization of credit product manuals, ensuring they define workflows, risks, controls, responsibilities, and review cycles in line with banking developments.
6. Review and enhance credit policies, tools, and methodologies to ensure alignment with the bank’s strategy across the Bank of Jordan Group.
7. Provide guidance, consultation, and training workshops to credit-related departments to ensure proper understanding and application of new frameworks and tools.
8. Supervise and enhance the reporting and analysis mechanisms of customer credit data, including evaluation and recommendation of actionable solutions.
9. Ensure full implementation and follow-up of newly adopted procedures, manuals, and workflows, addressing any issues in coordination with relevant departments or vendors.
10. Provide support to subsidiaries and foreign branches to align their credit processes with Group standards while complying with local regulatory requirements and addressing operational challenges creatively.
11. Review executive reports, audits, and compliance findings periodically and take appropriate actions in line with approved internal procedures.
12. Act as a core or backup member in the business continuity and crisis management plans, executing responsibilities to minimize disruption and restore operations efficiently.

Requirements

• University degree in Business Administration, Banking, or a related field.
• Minimum of 7 years of experience in credit process development and risk management.
• Strong problem-solving and creative thinking abilities.
• Project management skills.
• Preferably holds relevant professional certifications.
• Proficient in English (written and spoken).
• Strong computer and system usage skills.
• Accuracy and analytical thinking.
• Familiarity with regulations of the Central Bank and supervisory authorities.
• Strong planning and organizational skills.
• Good understanding of banking products and services.
• Team player with excellent interpersonal and communication skills.
• Thorough knowledge of credit-related internal and external policies and procedures.