Case Manager Client Engagement Specialist

Salary Rate: $54,702 – Check out the YMCA’s total compensation package!

Location: Etobicoke Employment and Community

Work Hours: 37.5 hours per week

Employment Type: Full Time Salaried Contract for 6 months

Number of Vacancies: 1

Anticipated Start Date: October 6, 2025

Deadline to Apply: October 6, 2025 at 5 pm

Be the Spark! Join our passionate team and help us to achieve great things in our community!  

The Case Manager Client Engagement Specialist plays a vital role in supporting clients to achieve sustainable employment success through the Integrated Employment Services (IES) program. The position focuses on fostering strong, ongoing relationships with clients and employers to ensure engagement, motivation, and meaningful outcomes. By analyzing client progress and program results, the role contributes to the continuous improvement of strategies that drive retention and long-term success. Strong communication, marketing, and relationship-building skills are essential to build employer trust, encourage client participation, and promote positive employment outcomes. The position also represents the organization externally, strengthening partnerships and expanding professional networks.

In This Role, You Will:

• Build and maintain strong relationships with clients after placement in employment, providing regular check-ins, motivation, and problem-solving support.
• Collect and track required employment verification documents, including job letters and pay stubs, according to the determined periodicity, to ensure compliance with IES performance funding requirements.
• Act as a trusted liaison between clients and employers to confirm employment status, address concerns, and support workplace success.
• Develop proactive outreach strategies, including follow-up calls, emails, and in-person meetings, to maintain consistent engagement with clients.
• Support clients at risk of job loss by providing timely interventions, workplace coaching, and referrals to additional resources.
• Utilize marketing and sales approaches to design personalized outreach campaigns, encourage ongoing client participation, and promote the YMCA’s value to employers.
• Maintain accurate and timely documentation in CRM and program databases, ensuring all client outcomes and employer contacts are properly recorded.
• Contribute to planning and delivery of retention-focused initiatives, including employer engagement events and client appreciation activities.
• Monitor retention results, identify trends, and provide recommendations for improved strategies to meet program and funder performance targets.
• Represent the YMCA at employer and community events to strengthen partnerships and expand employment networks.
• Perform other duties as assigned.

You Bring:

• Post-secondary education in Business, Marketing, Social Services, or a related field, or equivalent experience.
• Minimum two years of experience in sales, client engagement, or customer service.
• Proficiency in CRM systems, client tracking databases, and Microsoft Office tools.
• Demonstrated ability to motivate and inspire clients, using persuasive communication and relationship-building skills.
• Strong problem-solving and conflict-resolution abilities, with resilience in addressing client and employer challenges.
• Excellent written and verbal communication skills.
• Ability to thrive in a results-oriented environment while maintaining high-quality service delivery.
• Flexibility to work days, evenings, and weekends as required.
• Commitment to diversity, inclusion, and equity, including the ability to work effectively with diverse stakeholders and address barriers to sustained employment.

What You Need To Succeed:

• Commitment to the YMCA’s Mission, Vision and Values
• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services
• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter 

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025–2030 strategic plan, Greater Together, which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview.

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.