Customer Service Representative

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

In this position you will be joining Fisher, a part of Thermo Fisher Scientific, which delivers over 800,000 different products to a wide range of laboratory customers, helping them to accelerate life science research, solve complex analytical challenges, improve patient diagnostics and increase laboratory productivity.

The role is based in our Gothenburg office, a state-of-the-art, newly built office and warehouse where approximately 40 employees work together. At Fisher, we can offer an interesting and challenging position in an international environment. You will be joining a company that is a world leader in serving science and will support you to achieve your career goals.

How will you make an impact?

In the Customer Service Representative role you will be responsible for some day-to-day activities in a dedicated area. Duties could include, but are not limited to complaint management and general resolution of both verbal and written customer enquiries.

In this role, you will thrive in a dynamic setting by encouraging meaningful relationships with individuals both internally and externally. Your responsibilities will include addressing customer inquiries, resolving issues, and driving a positive attitude across the department.

What will you do?

• Cultivate and nurture strong connections with individuals both within and outside the organization.
• Address customer inquiries and resolve issues promptly and effectively.
• Encourage positive attitudes within the department and the organization.
• Maintain a professional demeanor when faced with challenges while finding innovative solutions and driving positive change.
• Provide and receive constructive feedback to continuously enhance performance.
• Perform duties while adhering to our core values of Integrity, Intensity, Innovation, and Involvement.
• Proactively present solutions rather than simply highlighting problems.

What will you need?

• Previous experience in a multi-channel customer service environment.
• A professional approach when interacting with customers and key stakeholders.
• Proficiency in Microsoft Office applications.
• Excellent oral and written communication skills in English and Swedish for effective customer engagement.

Application:

Send in your cover letter and CV (including salary request) in English via http://jobs.thermofisher.com/ ! Application period ends on 30.9.2025.

The position will be filled as soon as suitable candidate is found.

About Us:

Each one of our 130,000 extraordinary minds has a unique story to tell. It’s not just a career, it’s a chance to realise your best – professionally and personally. 

Join us and contribute to our mission—enabling our customers to make the world healthier, cleaner and safer: http://jobs.thermofisher.com