Director, Loan Accounting

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm, we are dedicated to serving the homeowner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Director, Loan Accounting plays an important role in the organization by overseeing a variety of activities related to the company’s Loan Servicing functions. The role is responsible for preparing reports, communicating issues, and making recommendations to senior leaders related to investor accounting and reporting. The Director, Loan Accounting tests, audits, and validates internal reporting system and services as a key point of contact for external and internal examinations/audits. He or she trains staff on the policies, procedures, systems and controls related to investor accounting and reporting, and reviews and approves direct reports’ work product as needed.

Compensation

This role is an exempt position with a Targeted Salary Range of $106,000 to $135,000 annually.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Essential Functions

• Analyze investor accounts, reports and operations performance/metrics to identify trends and report discrepancies; recommend actions to address trends, resolve discrepancies/issues, and maximize efficiency.
• Anticipate internal and external factors that may impact systems and process strategy and develop plans to mitigate risks to successfully meet department goals.
• Prepare monthly status/activity reports and investor accounting special reports for senior management, including key metrics; make recommendations to senior leaders related to area of expertise.
• Review and audit bank reconciliations and custodial bank accounts.
• Perform comprehensive process and systems analysis to determine both standard and white label new investor on boarding requirements.
• Develop, update and manage department policies, procedures, systems and controls.
• Serve as a key point of contact for external and internal examinations/audits, prepare responses and manage the remediation of findings as needed.
• Authorize loan modifications, investor remittances, wire transfers, bank deposits and general ledger entries.
• Provides goal setting, training, coaching, guidance, and recognition to team members; hire, train, coach, discipline and exit team members as necessary.
• Assign work and monitor performance of direct reports to ensure work is completed in accordance with objectives and deadlines.
• Update and communicate changes to servicing agreements and reporting requirements; notify direct reports and other departments of new investors.
• Ensure accurate records are maintained for each investor.
• Resolve complex/sensitive issues involving investor accounts and reports; respond to and coach team members as necessary and resolve escalated problems.
• Apply expertise and knowledge to support testing and validation of internal systems; work with analysts to ensure systems and processes are updated and tested, and that policies and procedures reflect these changes.
• Prepare annual budget, manage department to monthly and yearly expense budget.
• Manage departmental projects to ensure they are properly developed, tracked, and implemented.
• Follow up on and remediate action items/deficiencies to ensure direct manager is informed.
• Direct the development of training to ensure changes and improvement relating to investor rules and regulations, compliance criteria, internal policy and guidelines, and best practices are followed.
• Other responsibilities as necessary.

Qualifications

• Bachelor's degree in Degree in Business, Finance, Law, etc. or degree related to the position or equivalent, preferred.
• A combination of education and experience may be considered in lieu of the Bachelor’s degree.
• Minimum ten years' experience in Loan Servicing roles in the consumer mortgage industry.
• Minimum five years' experience in Investor Accounting and Reporting roles. 
• Minimum five years' supervisory or leadership total experience includes Minimum of two years' experience managing a team of direct reports.
• Expert-level knowledge of primary investors (FNMA, FHLMC, GNMA) reporting and in depth knowledge of internal and external requirements for loan servicing, rate adjustments, borrower notifications, default and foreclosures.
• Apply sound judgment and think critically about downstream impact of changes on processes and systems that impact department and Company procedures and protocols.
• Manage multiple priorities and projects; create work and project assignments.
• Lead complex projects that involve coordinating work across multiple departments and adhering to strict deadlines; lead with a strong sense of urgency and responsiveness.
• Ability to be patient and train less experienced team members, respond to questions, build capability.
• Strong detail orientation and highly organized.
• Prior experience using PDF/Adobe programs and Microsoft Word and PowerPoint.
• Ability to be patient and train less experienced team members, respond to questions, build capability.
• Intermediate to advanced math and Excel skills.
• Ability to use a 10-key by touch quickly and accurately.
• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Supervision

• Job Scope: Leads the development of strategic plans, goals, and policies for one or multiple functional areas
• Complexity: Problems encountered often cross areas of the organization and are often complex, broad in scope, and unprecedented with no clear solution; often works cross-functionally to solve problems and implemented changes
• Impact: Decisions and actions have a direct impact on the strategic and operational outcomes of the area/unit; decisions and actions have a direct and significant impact on the organization as a whole.
• Interaction/Supervision: Responsible for complete oversight of people management of the area/unit, including staffing, hiring, termination, and discipline; sets performance standards, evaluates staff, ad makes pay decisions; accountable for staff development and training, etc.
• Direct Reports: 5 - 10 
• Indirect Reports: 5 - 10

Requirements

Physical Demands: Work is primarily sedentary; mobility in an office setting. Manual Dexterity: Ability to operate standard office equipment and keyboards.  Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.  Environment: Office environment – moderate noise, no substantial exposure to adverse environmental conditions.  Travel: 10-20% Mental: Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner. Schedules: Work is primarily performed during the business week, Monday - Friday

• Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
• Guild Mortgage Company is an Equal Opportunity Employer.

REQ#: DIREC017526