CBS Credit To Cash Analyst | 6 Month Contract

No Relocation Assistance Offered
Job Number #169093 - Del.Miguel Hidalgo, Mexico City, Mexico

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

The Collections, Deductions & EDI Analyst will mainly focus on customer account EDI issues with the objective to avoid disruption or delays on the collection and deduction processes, together with the effort to minimize the risk of financial impact related to chargeback costs due to EDI concerns. They will also focus on proactively detect and prevent collection issues, on customer account collections for past due amounts, on escalating and assisting in the resolution of business issues; reporting, disputing and clearing deductions related to Gross to Net promotions, vendor compliance, audit, pricing and inventory adjustments :

EDI process responsibilities include but are not limited to:

• Analyze rejection information provided by customer for unpaid/outstanding invoices
• Facilitate communication between customer and B2B Team

• Test Potential Fixes/Updates/Implementations

• Attend and follow up of EDI issues related to Invoices (810s)

• Raise Edi Tickets

• Participate in meetings with customer and other internal Teams to discuss EDI issues/fixes
• Internal meetings to follow up invoicing issues
• Assisting in building EDI customer processes 
• Escalate urgent issues for EDI processes
• Attend internal bi-weekly meeting follow up of IRs
• Follow-up on tracking file of EDI issues
• Set follow-up meetings with the Local team in order to discuss status of issues and fixes.
• Build and keep EDI status file with all needed information for having a successful follow-up on all situations

Collections responsibilities include but are not limited to:

• Obtaining overview of customer account balances
• Generating past due notices to customer
• Contacting customers for payment and documenting their response
• Escalating collection issues to Local Finance Team and/or Sales 
• Assessing and recommending escalated issues for write offs
• Generating and preparing periodic statements for customers
• Monitoring customer performance vs. payment commitments
• Responding queries from customers
• Reconciling and/or obtaining payment remittances for unapplied payments
• Preparing monthly estimates about past due balances and informing planned future steps to recover them 
• Assisting on the resolution of escalated customer issues by preparing or analyzing data
• Participating in cross-functional meetings to discuss collection issues and find possible solutions
• Assisting the Team Lead in the creation of monthly collection reports
• Deductions responsibilities include but are not limited to:
• Reviewing open customer deductions, contacting the customers or Local Teams to get further details in order to identify and/or confirm the correct the deduction type
• Monitoring deductions assigned through the worklist, shared tracker files and/or email.
• Notifying CDT (Sales), Customer Service and/or Local finance via workflow or shared tracker files of customer issues or for missing credit memos
• Communicating open deductions and their status by running periodic reporting to Local Teams
• Submitting disputes through email or customer portals in accordance with the instructions received from CDT (Sales), Customer Service and/or Local finance teams.  
• Providing Month End Results and deduction status to Team Lead
• Clearing credit notes or paybacks and associated dispute cases
• Escalating deduction issues to Local Finance, Logistics and/or Sales Teams.
• Preparing monthly estimates open deductions and informing planned future steps to clear them 
• Assisting on the resolution of escalated deduction issues by preparing or analyzing data
• Participating in cross-functional meetings to discuss deduction issues and find possible solutions
• Assisting the Team Lead in the creation of monthly deduction reports
• This is a temporary position for 6 months.

Requirements

• Bachelor's Degree in Accouting,Finance, Business Administration or related fields
• At least 2+ years of experience in financial areas 
• English Intermediate Advanced English level
• Sufficient knowledge of financial statements and financial ratios (Preferred)
• Prior experience the Order to Cash process (Preferred)
• Proficiency with SAP, Word, Excel and Google tools (Preferred)
• Portuguese (Preferred)

Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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