Assistant Manager of Food & Beverage (Palmer Lounge)

The Assistant Manager of Food & Beverage is responsible for bringing the brand promise to life throughout the resort and its F&B outlets. This role serves as a guest advocate and key advisor to the Restaurant Manager, leading the overall food and beverage operation. Success in this role is primarily measured by on-site and post-stay guest survey responses evaluating the quality of amenities and engagement offerings.

Company Benefits

• Matching 401(k)
• Growth & Developmental Opportunities
• Comprehensive Medical, Dental & Vision Benefits
• Employee Assistance Program
• Paid Time Off
• Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
• Tuition Reimbursement & Continuing Education Courses
• Outstanding Company Culture

Essential Duties And Tasks

• Hiring, training, coaching and scheduling of assigned team members. Development of PDPs, evaluation and active coaching to develop Brandhearted guest engagement delivery staff. Demonstrate a culture of learning and mentorship for continual performance development
• Analyze and recommend adjustments to staffing, performance targets and resources to achieve results. Assist with managing department engagement plans, talent review and succession planning.
• Demonstrate Brandhearted leadership by putting the brand at the center of all business decisions. Regularly seek and use guest feedback to build relationships with guests and drive continuous improvement in guest satisfaction. Ensure that special needs and requests of guests, VIPs, and repeat visitors are fulfilled.
• Promote and reinforce a brand culture in which team members understand their role and are inspired to deliver the branded guest experience and brand standards.  Actively model the brand behaviors in all aspects of the business.  Balance the urgency of meeting budget goals with focus on team, individual, and brand success.
• Assist with managing the daily execution of well-defined activities and entertainment strategies and programs developed by others.  Assist to implement and maintain consistent delivery of guest engagement brand standards and ways of working that create fun and immersive experiences for the entire family.
• Execute pre-defined programs and policies within assigned areas and teams that maintain a safe and secure environment for guests, team members and resort assets in compliance with owner’s policies and procedures, and regulatory requirements.
• Maintain partnership and compliance with third party vendors for contracts, performance standards and inspections.
• Assist in the development of departmental budgets and allocation of resources to meet financial goals.
• Operate departments successfully within budgetary guidelines. 

Qualifications

• Demonstrated ability to anticipate, prevent and solve complex problems, and deliver results in a fast-paced setting
• Demonstrated professional verbal and written communication and presentation skills.
• Novice level mastery of Microsoft Office products. 

Education And/Or Experience

• High School Diploma or GED equivalent required
• 4-year college degree preferred
• 2 years’ experience in customer service/hospitality required
• Previous leadership experience in the F&B Industry required

Certificates, Licenses, Registrations

• ServSafe certified preferred 
• TIPS certified preferred