Network Operations Support Specialist (Mons, Belgium)

At geocgi we pride ourselves on not losing our focus. We started out and remain GIS experts (or geeks. . . depending on your perspective). Since 2006, we’ve evolved into a world-class and world-wide service provider of multiple disciplines. We are a talented, hardworking group that share values and characteristics that drive client, professional, and personal success. Geocgi is seeking a Network Operations Support Specialist to join the NATO Communications and Information Agency (NCIA) team at Supreme Headquarters Allied Powers Europe (SHAPE) in Mons, Belgium. The successful candidate will provide hands-on network operations support for NATO’s routing and switching infrastructure, ensuring service availability, troubleshooting incidents, and participating in sprint-based maintenance, upgrades, and continuous improvement activities at SHAPE in Mons, Belgium.

Key Responsibilities:

• Deliver 3rd-level technical support for NATO Deployable CIS (DCIS) services, ensuring availability and performance meet established KPIs.
• Perform fault diagnosis, troubleshooting, and resolution of incidents across multiple security domains (NU, MS, NS).
• Conduct routine maintenance, backups, and restores of IT and data management infrastructure.
• Support incident, change, and release management processes in accordance with NCIA procedures.
• Participate in sprint planning, execution, and review meetings; maintain sprint goals, quality standards, and deliverable tracking.
• Collaborate with NATO stakeholders to coordinate service delivery and development activities.
• Participate in a rotation-based on-call support for critical incidents, ensuring timely intervention and restoration outside of normal working hours, including weekends and holidays.
• As an employee of geocgi, the Network Operations Support Specialist will have access to a generous benefits package, in addition to a corporate culture and community of GIS geeks. 
• Our benefits include but are not limited to:
• Competitive salaries, commensurate with experience and leading Federal Contractors in the geospatial industry.
• Opportunities for upward mobility in a dynamic fast paced environment within a small company.
• Merit-based spot and end of year bonuses.
• Safe Harbor 401(k) plan with immediate vesting.
• Flexible work hours and PTO.
• Complete Medical, Dental, and Vision coverage for individuals.
• Company paid training, certifications, and professional growth and development.

The following are requirements of the Network Operations Support Specialist.

• U.S. Citizen with Active U.S. Passport.
• Must hold an Active DoD Secret Clearance or DoD Top Secret Clearance.
• Minimum 3 years’ experience with:

o    Cisco routing and switching configuration and operations.

o    Network monitoring/event management tools. (e.g., Intermapper, CA Spectrum)

o    Troubleshooting network, system, and application issues.

o    TCP/IP protocols, routing protocols (OSPF, EIGRP, BGP), QoS, Policy-Based Routing.

• Knowledge of ITIL service management and configuration management practices.
• Strong English communication and briefing skills (verbal and written).
• Ability to work independently, manage priorities, and resolve issues proactively.
• Willingness to work 100% onsite at SHAPE, Belgium, including on-call rotations and occasional NATO site travel.

The following are preferred of the IT Network Operations Support Specialist.

• Experience with network automation/orchestration platforms.
• Understanding of MPLS-TE transmission protocols.
• Familiarity with Voice/Video collaboration services.
• Background in supporting military exercises or multinational operations.
• Knowledge of service transition and ITIL beyond basics (e.g., Change/Release/Incident Management at scale).
• Familiarity with NATO responsibilities, organizational structure, or prior NATO/NCIA experience.
• Will accept familiarity with U.S. DoD responsibilities, organizational structure or prior DoD experience.

The annual base salary range for this position is anticipated to be $95,000-$115,000 USD. The listed salary range represents our good faith estimate for this position. Please note that the salary information is a general guideline only. Geocgi considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s education & work experience, training & certifications, and key skills as well as market and business considerations at the time of the offer.

Please visit our website and careers page at: www.geocgi.com to apply. Geocgi provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.