Customer Engagement Consultant

Company Description

Established in 1911, Dutton Automotive is the largest retailer and wholesaler of pre-owned luxury, exotic, prestige, family and commercial vehicles in Australia, focused on reliable and customer-centric automotive services.

Dutton Automotive was recently acquired by Japanese conglomerate Sojitz Corporation. Sojitz employs over 20,000 people and operates in 87 countries across the globe. Dutton Automotive is a Co-Major Partner of Essendon Football Club.

A.O. Dutton opened his first garage on Burnley Street, Richmond. Driven by an obsessive focus on customer experience, today, Dutton Automotive operates from 24 dealerships throughout Australia. We currently have over 300+ staff nationally. 

Job Description

Dutton Financial Services is a subsidiary of Dutton Automotive and provides a range of smart, competitive finance options which are tailored to meet the customers automotive needs and objectives.  

As a Customer Engagement Consultant, you will be the first point of contact for warm leads in both inbound and outbound environments. Using a variety of platforms, your exceptional communication and customer service skills will encourage customers to engage with our finance applications.

This is a pivotal role in supporting our growth journey as we work to reinvent the Finance and Insurance customer experience and position ourselves as an industry leader.

What You Will Be Doing:

This is predominately a Phone based role but not limited to:

• Acting as the first touchpoint for inbound and outbound customer leads.
• Building rapport and providing an outstanding customer experience.
• Utilising your exceptional communication and customer service skills to encourage customers to navigate through the process with our finance applications.
• Work collaboratively with the team while being comfortable working autonomously.

Qualifications

Ideally You Will Have:

• Confidence engaging with customers across phone, email, and digital platforms.
• A logical and solution-focused mindset.
• Team player attitude with the ability to work independently.
• Customer service experience (no finance background required, we will provide training!)

Additional Information

What We Offer:

• Full-time or part-time hours to suit your lifestyle.
• A 'paid day of Leave' to celebrate your Birthday.
• Access to Employee Novated Lease Program.
• Access to a fully funded EAP Program to support you and your family.
• Unlock discounts with PitStop and get exclusive deals on shopping and gift cards.
• Be part of a supportive, growing team backed by a global brand.

At Dutton Automotive, we value our customers and our employees. Our values are built on prioritising our customer needs, valuing our employee's flexibility to change, and fostering creativity and initiative. If you share our values and have the skills and experience, we are looking for, we encourage you to apply for this exciting opportunity.