Travel Coordinator MX-CO-EC

Job Description

What You'Ll Do

As a Travel Coordinator in the HR function, your primary focus will be to play a pivotal role in streamlining and automating the organization's travel activities for colleagues in Mexico, Colombia, and Ecuador. Your role involves leveraging technology, managing travel logistics, and ensuring a seamless and cost-effective travel experience while minimizing manual and paper-based processes. This hybrid role reports into our Regional Travel Manager and is based out of the Mexico City Support Office.

A Day in the Life 

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities* 

• Ensure that all travelers receive an optimal travel experience through a high level of customer service  
• Utilize travel booking platforms and tools to automate and optimize travel arrangements, including flights, accommodations, ground transportation, and related services
• Implement processes to secure cost-effective and efficient travel options while reducing manual intervention. Assist agents in resolving travel issues efficiently
• Implement practices to monitor travel to ensure compliance and proactively communicate policy updates to travelers
• Simplify communication and interactions with travel agencies, airlines, hotels, and other vendors to streamline bookings and efficiently resolve travel-related issues
• Manage and oversee the company car fleet, including coordination of vehicle assignments, maintenance schedules, and vendor relationships.
• Cultivate and nurture positive relationships with travel service providers so they can consistently deliver excellent services to our employees
• Automate and streamline expense reporting processes for travel-related expenses, including the automation of receipt verification and documentation for compliance
• Implement procedures with knowledge articles to ensure that employees fully understand the required travel documents, such as visas, passports, and permits, including guidance on visa application processes and requirements
• Establish protocols for relevant vendors to be the first point of contact for colleagues with travel-related inquiries and act as the tier 2 contact to assist with more complicated inquiries
• Contribute to the development of emergency response plans for travelers. Provide support and guidance to employees in case of travel-related emergencies
• Facilitate and oversee automated processes for international and executive H&M travelers' hotel reservations coming to the MX-CO-EC. Analyze daily requests from all international travel departments and implement procedures to minimize via automation as applicable
• Frequently interact with H&M’s travel agency to understand the theme of the issues and assist the agency in resolving the root cause of these travel issues.
• Reserve conference spaces, meeting rooms, and group bookings at hotels for various departments and track group meeting costs
• Partner with the travel agency to source hotel locations for new store openings and create automated fact sheets for colleagues
• In partnership with the Regional Travel Manager, negotiate with airlines, hotels, rental car companies, and other travel service providers to secure favorable contracts
• May perform other activities related to the position
• Occasionally, travel may be required, both domestically and internationally

Qualifications

We are looking for people with...

• Over 3 years of experience in a travel-related field with deep understanding of travel logistics and industry nuances.
• Fluent in both Spanish and English, with strong verbal and written communication skills in both languages.
• Experience in using a travel and expense platforms (e.g. SAP Concur, NEO) to manage travel logistics and ensure policy compliance as an administrator.
• Ability to efficiently manage and prioritize multiple travel requests while ensuring that every detail is addressed.
• Clear and effective communication skills, both written and verbal, for interactions with travelers, vendors, and internal stakeholders, ensuring smooth communication and problem resolution.
• Experience in monthly reconciliation processes and invoice management.

And People Who...

• Have a customer-centric approach to providing support and assistance to colleagues with travel-related inquiries
• Quick and effective problem-solving skills to address travel-related issues and discrepancies promptly and efficiently
• Adaptability in handling changes to travel plans and your composure in dealing with unexpected situations

Why You’ll Love Working at H&M 

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability 
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years 
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues 
• We are an inclusive company where you’re encouraged to be yourself at work 
• You will have access to a large global talent community, where career growth and aspirations have no limits 
• We believe in supporting your overall wellbeing and offer comprehensive benefits
• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS 

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion. 

Additional Information

Global Benefits

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here. 

In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries. 

Inclusion & Diversity

H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.  

We strive to have a fair and equal process.

Company Description

H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and unique designer collaborations to affordable wardrobe essentials. Our business idea is fashion & quality at the best price in a sustainable way.  Learn more about H&M here.