Front Office Manager - Sofitel Noosa Pacific Resort

Company Description

Sofitel Noosa Pacific Resort, part of the Accor group, is gearing up for an exciting Q4 2025 relaunch following a multi‑million‑dollar transformation that will set a bold new benchmark for luxury on the Sunshine Coast.

From reimagined guest rooms to striking public spaces and Noosa’s hottest new dining and drinking destination, every detail is crafted to impress. Join the most dynamic, sought‑after workplace in Noosa - where ambition meets opportunity and every day delivers the best of coastal living. Join us for Noosa’s next chapter.

Join the most dynamic and sought-after workplace in Noosa, where ambition meets opportunity and every day celebrates the best of coastal living.

Job Description

As Front Office Manager, you’ll be the heartbeat of our guest experience. You’ll lead a passionate team to deliver genuine, personalised luxury at every touchpoint - setting the tone for professionalism, warmth, and meticulous attention to detail.

This is a rare opportunity to make your mark at a prestigious property, shaping both the guest journey and your team’s growth. As part of Accor, Australia’s largest hotel group, you’ll also unlock global career pathways and make a tangible impact from day one.

• Lead, mentor, and energise the Front Office team to build a high-performing, positive culture.
• Inspire seamless, thoughtful guest experiences that reflect true luxury.
• Act as a calm and confident role model during busy or challenging moments.
• Oversee arrivals and departures with precision and warmth.
• Provide coaching and feedback to support team development.
• Handle guest concerns with empathy and a solutions-first mindset.
• Collaborate across departments to ensure smooth, cohesive operations.
• Implement training initiatives that elevate service standards.
• Build lasting relationships with VIPs and returning guests.
• Monitor and manage Front Office operations with efficiency and care.
• Be available across a rotating roster of mornings, evenings, and overnights.

Qualifications

• Proven experience as a Front Office Manager in a luxury hotel setting.
• A confident, supportive leadership style with a passion for mentoring.
• Calm composure under pressure and strong problem-solving skills.
• Exceptional communication and interpersonal abilities.
• Organisational finesse and time-management expertise.
• Energetic, proactive, and team-focused attitude.
• Natural ability to build trust with guests and colleagues.
• Experience with Opera Cloud PMS highly regarded.
• As part of one of the world’s leading hospitality groups, you’ll enjoy:

Additional Information

Why Join Accor?

• 30% discount on food & beverage at Accor properties worldwide
• Generous accommodation discounts at over 4,500 properties across 110 countries
• Access to industry-renowned training via Accor Hotels Academy
• Career mobility across Accor’s global brand portfolio
• A commitment to diversity and inclusion, with a focus on promoting diverse talent

Ready to shape the future of luxury in Noosa? Apply now and lead the next chapter at Sofitel Noosa Pacific Resort.