Front Office Coordinator - Sofitel Noosa Pacific Resort

Company Description

Sofitel Noosa Pacific Resort, part of the Accor group, is gearing up for an exciting Q4 2025 relaunch following a multi‑million‑dollar transformation that will set a bold new benchmark for luxury on the Sunshine Coast.

From reimagined guest rooms to striking public spaces and Noosa’s hottest new dining and drinking destination, every detail is crafted to impress. Join the most dynamic, sought‑after workplace in Noosa - where ambition meets opportunity and every day delivers the best of coastal living. Join us for Noosa’s next chapter.

Join the most dynamic and sought-after workplace in Noosa, where ambition meets opportunity and every day celebrates the best of coastal living.

Job Description

The Front Office Coordinator is a key member of the Front Office Team, responsible for supporting the smooth and efficient day-to-day operations of the front desk. This role plays a vital part in managing administrative and  financial-related tasks, including billing, invoicing, and payment processing, as well as assisting with administrative duties to ensure high-quality service delivery.

Key Responsibilities

• Coordinate and manage billing processes, including the preparation and reconciliation of invoices
• Assist in tracking payments, processing transactions, and resolving billing discrepancies
• Assist in night audits and reconciliation of group billings, meal allocations and checks.
• Maintain accurate financial and client records in accordance with company policies
• Provide front desk support, including greeting visitors, answering phones, and managing appointments
• Liaise with internal departments to ensure seamless front office operations
• Support financial reporting and assist with audits or financial reviews as needed

Qualifications

• Proven experience in a front desk role, preferably within a luxury resort or hotel environment
• Excellent communication and interpersonal skills, with a focus on delivering exceptional guest service
• Proficient in front office software systems (e.g., PMS, POS) and Microsoft Office Applications
• High attention to detail, accuracy, and organisational skills
• Ability to multi-task, prioritise responsibilities, and work efficiently under pressure
• Professional appearance and demeanor with a customer-first mindset

Additional Information

Why Join Accor?

As part of one of the world’s leading hospitality groups, you’ll enjoy:

• 30% discount on food & beverage at Accor properties worldwide
• Generous accommodation discounts at over 4,500 properties across 110 countries
• Access to industry-renowned training via Accor Hotels Academy
• Career mobility across Accor’s global brand portfolio
• A commitment to diversity and inclusion, with a focus on promoting diverse talent

Ready to shape the future of luxury in Noosa? Apply now and lead the next chapter at Sofitel Noosa Pacific Resort.