Coordinator Rider On Ground Ops

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Role Summary

We are looking for an operation coordinator with good logistics background to pursue scaling our multifaceted and dynamic restaurant operations. You will also play a role in ensuring our operation capabilities are continuously evolving to meet the ongoing needs of the business and our Talabat GO service by improving restaurant performance of the full estate of our verticals and convenience vendors.

What’s On Your Plate?

• Restaurant Training including installation of Talabat system.
• Ensures & improves the restaurant's operation and increase the order acceptance rate, reduce vendor delay.
• Implement new configurations to support operations.
• Proactively liaise with Restaurants, investigating and resolving restaurant issues in a timely manner.
• Troubleshoot issues that restaurants may face and offer solutions.
• Collaborative problem solving with many different stakeholders in the business.
• Account management, Driver operations, Customer Service, etc.
• Restaurant Performance Data Analysis & Reporting.
• Scheduling and carrying out training with new and existing restaurant partners, troubleshooting and Tech Replacement.
• What Did We Order?

Qualifications

• Bachelor’S Degree Holder.

• Fluency in Hindi/Urdu is essential.
• 1-3 years’ experience in operations or logistics. Food/grocery tech industry is highly desirable.
• The ability to quickly adapt to new environment and systems so you can hit the ground running.
• A highly organized and detail-oriented with an analytical mindset.
• Advanced Excel and Data Interpretation Skills.
• Strong communication skills, both written and verbal.