Assistant Learning & Development Manager

Main Purpose

The Assistant  L&D Manager will support L&D Manager to elevate the knowledge, behaviors, skillsets, and ultimately the overall client experience for Boutique staffs.  

Key Responsibilities

• You will be an Ambassador for My Cartier Touch, the service signature for the Maison’s client experience.
• Leads, promotes and is instrumental in the implementation of the program locally. Through tailored coaching of the sales teams, you will help them grow and contributes to an improved client experience and satisfaction
• Understands retail strategy and participates with the local retail team to implement MCT in all boutiques.
• Guarantees the knowledge, understanding and application of the My Cartier Touch-recommendations to all
• Defines the annual plan for coaching ensuring the international guidelines are met
• Listens to, observes and evaluates the coachees’ in real-life situations and role plays
• Analyses and debriefs with the coachees’ and identifies strengths and axes of improvement.
• Draws up individual action plans for the coaches.
• Ensures that each coachee individually takes responsibility for the application and follow up of the action plans.
• Is the warrant of the correct use of all My Cartier Touch-tools
• Together with the Boutique Management teams, animates sessions in boutiques in relation to My Cartier Touch
• Reports on new sales expert talent (HJ) competencies identified through Coaching Sessions.
• Provides the Boutique Management, L&D manager with feedback after each coaching session.
• Regularly monitors the Mystery Shopping/ Client Experience Barometer results and provides his/her management with the results and indicates potentials of improvement and makes recommendations of actions to implement.
• Takes part in and provides regular feedback of My Cartier Touch-activities at an international level so that the program is in line with boutique reality.
• Identify and enhancing staff’ skills, performance, productivity and quality of work
• Works closely with L &D manager to identifying and assessing future and current training needs
• Supports in an overall or individualized training and development plan of staffs
• Supports in L&D Project and administration work
• On-boarding, Provide orientation on important information on the HR intranet, organisation structure and commonly asked questions on company benefits e.t.c.
• Sends welcome email and go through key points with new employee
• Supports in L&D content updates in Cartier Connect site
• Provides support during the year such as Performance Management Process and participates in the annual retail Career Committees - in the pre and post meeting works.
• Assists in projects/initiatives from Cartier International and Richemont HR

Key Competencies

• Bachelor or Master degree graduated in Business or Social Science
• Have backgrounds in business, leadership, human resources, development and education
• At least 3-5 years in retail with experience as a people developer
• Bi-lingual (English and Mandarin) is a plus
• Good prioritization skill with an attention to details
• Proficient to MS offices
• Good Presentation skills
• Able to work in fast pace environment