Strategic Enterprise Account Manager

Company Description

Many teams struggle with technology that slows them down. Freshworks uncomplicates work with simple, powerful, and intuitive solutions trusted by 72,000+ organizations, including Bridgestone, Sony Music, and S&P Global, to create exceptional customer (CX) and employee (EX) experiences. With more than 4,500 colleagues worldwide, we’re showing that enterprise software can be easy to use, quick to deliver value, and built for people. At Freshworks, you’ll be part of a global team that values collaboration, curiosity, and impact. Together, we’ll create growth: for our customers, our company, and for you.

Job Description

As a Sales Manager - Account Manager you will nurture relationships and drive growth within our existing account portfolio. You’ll champion Freshworks’ products by helping organizations work smarter, achieve stronger outcomes, and deliver outstanding experiences. We’re looking for someone collaborative and driven by a growth mindset, who thrives in a dynamic environment and is passionate about unlocking opportunities through cross-sell, upsell, and expansion in strategic accounts.

What You Will Do:

- Engage, discover & drive results: Develop and execute customer-focused account plans exceeding revenue targets through upsell, cross-sell, renewals, and new opportunities.
- Articulate Value: Be a strategic partner, understanding customer challenges, connecting solutions to real-world outcomes, and engaging executives in impactful conversations and results. Stay informed about industry trends and competitors to represent our solutions with confidence.
- Execute the Sales Process: Lead and close complex enterprise deals with mastery, building alignment across C-level stakeholders, negotiating value-based agreements, and driving opportunities to successful outcomes.
- Learn & Collaborate: Work with colleagues across Customer Success, Implementations, Billing, Deal Desk, Pre-Sales, and Marketing to ensure seamless customer experiences. Share your expertise by mentoring and supporting teammates in their growth.
- Hunt & Prospect: Build and maintain a strong pipeline, track and leverage opportunities with accuracy, and use data-driven insights to refine strategies. Be open to traveling, as required, to customer sites and industry events to represent Freshworks.

Qualifications

- Experience that counts: 8+ years in software sales, with a track record of success in growing existing accounts through upsell and cross-sell strategies, and a consistent record of meeting or exceeding goals.
- Strategic mindset: Proven ability to design and execute account plans while engaging confidently with executives, technical experts, and operational teams alike.
- Consultative approach: Skilled in building strong business cases and ROI stories that resonate with diverse stakeholders.
- Strong communicator: Excellent presentation, listening, and communication skills that foster value-driven, collaborative conversations.
- Domain knowledge: Familiarity with the CRM, CX, or ITSM space is a strong plus, though a willingness to learn and adapt is equally valued.

Additional Information

At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.