IT Help Desk Analyst

We are currently looking to add to our IT team. The IT Helpdesk Analyst is the first point of contact for the end user for all technical issues and service requests as well as various IT administration duties. You will be working closely with your fellow team members and will be presented many challenges that will help push you to better understand the many facets of IT and the industry that we work in.

This position is on-site attendance at our Toronto office.

Responsibilities

• IT Service Desk – provide first level technical support through phone, email, remote application and in person.
• Basic Server Administration – Maintain existing and implement new servers and services, SFTP sites, file shares, and others.
• Diagnose and troubleshoot end-user desktop application issues and implement solutions.
• Escalate complex and/or high priority problems to the appropriate team members for resolutions.
• Perform account management and maintenance for various system and applications.
• Follow all standard operation procedures (SOP) through the effective use of documentation.
• Perform daily data entry and reporting tasks.
• Work collaboratively with people across the organization.
• Support PC’s, Laptops, Printers, Cell/Desk/Soft Phones.
• Support end users in their use of applications such as Microsoft Office, CRM Software.

Experience/Qualifications

• Experience in an IT Service Desk environment.
• Relevant education in IT (Degree, Diploma, or Certification).
• Ability and willingness to work after hours.
• Ability to work independently and with a team.
• Strong time management and organizational skills with attention to detail.
• Communicate effectively in English both written and verbally.
• Working knowledge of Windows operating systems, imaging PC’s, networks and network security concepts.
• Working knowledge of the following:
• Microsoft Office (O365) application suite.
• Network configuration and troubleshooting (VLANs, trunks, firewall rules, DHCP, VPN).
• Windows Server administration.
• Microsoft Active Directory (GPOs, application deployment).
• Security principles including File Share security, AD Security groups and related best practices.
• Demonstrated capability to achieve results under pressure in a fast-paced client driven environment.
• Strong desire to learn and further knowledge within IT.
• Understanding of ITIL concepts an asset.

Perks

• Cell phone subsidy.
• Fun and engaging Environment.
• Porkopolis employee discount program.
• Comprehensive health and dental benefits
• Exclusive discounts on home and auto insurance
• Access to Perkopolis discount program
• Paid volunteer and community involvement days

Compensation

• $41,000.00-$45,000.00 per year
• Join a winning team today!
• We are an equal opportunity employer.
• Accommodations are available upon request at any point in the selection process..#1