Client Services Manager

At SinglePoint we pride ourselves on building lasting client relationships and delivering service excellence. We are seeking a Client Services Manager to lead our client services team, oversee daily operations, and act as a trusted partner to both clients and internal teams.

In this role, you’ll lead a team of Client Services Representatives while working closely with IT, Accounting, Operations (including Customer Care, Collections, Sales), and Executives to ensure seamless service delivery. You’ll be responsible for maintaining strong client relationships, resolving escalated issues, and ensuring that reporting and service standards are consistently met.

What You’Ll Do

• Lead, coach, and mentor the Client Services team
• Act as the primary escalation point for client inquiries and service issues
• Oversee client communications, reporting, and account updates to ensure accuracy and timeliness
• Support IT with client platform queries and system tasks
• Assist with reporting, month-end statements, and client receivable processing
• Collaborate with internal stakeholders to support client needs and ensure compliance with directives

What We’re Looking For

• 5+ years of experience in client services, account management, or related field
• 2+ years of leadership or supervisory experience
• Proficiency in Microsoft Office applications
• Basic knowledge of accounting and trust accounting
• Excellent communication, organizational, and problem-solving skills
• Experience in a collection agency, call centre, BPO environment is an asset

Benefits & Perks:

• 3 weeks’ vacation
• Continuous learning through progressive training that is specific to your tenure and skills
• Competitive salary with incentive programs
• Positive and supportive environment
• Medical and Dental benefits
• Rewards & Recognition programs
• Hybrid work model

Our Work Culture

At SinglePoint, our core values of integrity, respect, professionalism, innovation and commitment is what sets us apart from our competitors.

• Autonomous - We encourage and trust your decision-making skills
• Progressive work environment- If you have skills to prove we have all ladders for you to grow
• Flexible - We believe in results
• Innovative - All ideas matter
• Inclusive - Everyone is engaged, and everyone wins
• Join a winning team today!
• We are an equal opportunity employer.
• Accommodations are available upon request at any point in the selection process.#1