Senior Area Manager 資深物流營運主管 (北區)

Company Introduction

Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.  
 
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. 

We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”   

Position: Senior Area Manager- Coupang Logistics Service (North Taiwan)

Role Overview

As a Senior Area Manager at Coupang Logistics Service, you will oversee multi-site logistics hubs in north area, drive performance excellence, and lead strategic initiatives to ensure efficient, standardized, and customer-centric delivery across the region.

What You Will Do 

• Oversee operations across multiple delivery hubs within the region, ensuring delivery efficiency, on-time performance, and customer satisfaction meet company targets.
• Lead station managers and supervisors to manage personnel, monitor operational KPIs, and drive process improvements and standardization.
• Analyze performance and process data across stations to identify issues and lead improvement initiatives to enhance efficiency and cost control.
• Implement company policies and standard operating procedures (SOPs), ensuring consistency and compliance across all sites.
• Lead strategic regional operations planning and cross-functional collaboration to support the rollout of new processes, stations, and tools.
• Manage regional operations budgeting and cost control, and regularly report performance to senior leadership.
• Build and develop a strong operations team, mentoring mid-level managers to enhance leadership and decision-making capabilities.

Basic Qualifications

• Minimum 8 years of experience in physical operations management, including at least 4 years managing multiple sites or regions.
• Strong cross-functional communication and project management skills, with the ability to drive operational goals in a fast-paced environment.
• Excellent data analysis and problem-solving skills, with a track record of data-driven decision-making and process optimization.
• Proven experience in building, developing, and managing medium to large-scale operations teams.

Preferred Qualifications

• Background in manufacturing, warehousing, logistics, e-commerce, or last-mile delivery is a plus.
• Bachelor’s degree or above, preferably in Business, Engineering, Supply Chain, or related fields; MBA or relevant master’s degree is a plus.
• Strong communication skills in both Mandarin and English, capable of collaborating and presenting to international teams.

Recruitment Process

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer
• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details To Consider

• This job posting may be closed prior to the stated end date for application if all openings are filled.
• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
• Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. 

Privacy Notice​

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/​