Staff Software Engineer - Bookings

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down. 

We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission

Zocdoc’s most important asset is our people.  As a Staff Software Engineer, you’ll take ideas from inception to reality by rapidly building prototypes, iterating and releasing them. You’ll build scalable products and systems that make the healthcare experience for patients, and providers simpler, safer, and more efficient. You’ll play a key role in evolving the data representation of appointment booking requests to optimize performance, cost, and stability of the booking system. You’ll also oversee changes to the business logic and user interface of the booking flow to improve the patient experience.  As a Zocdoc’r, you’ll work with a supportive team of great humans who are funny, intellectually curious, and passionate about giving power back to the patient!

You’ll enjoy this role if you are…

• Inspired by the opportunity to positively impact the healthcare experience of millions of patients and providers
• Product-driven with a relentless focus on user needs
• Autonomous, individually accountable, and comfortable working in a remote/hybrid environment
• A fervent champion of engineering fundamentals and enjoys driving adoption of best practices in code health, testing, and maintainability across organizations and teams
• Passionate about being part of and contributing to diverse and inclusive teams and culture
• An entrepreneur with strong ownership who can thrive in an ambiguous and fast changing environment

Your day to day is…

• Charting the technical course for Zocdoc’s booking platform to improve stability and user experience — drafting technical roadmaps, setting technical priorities, and driving visionary initiatives
• Building large-scale APIs and microservices, creating frictionless data flows that truly empower both patients and providers to access care and information in real time
• Mentoring fellow engineers, supercharging team throughput through robust coding standards, automated workflows, and a culture that embraces continuous improvement
• Spearheading bold innovation, whether it’s adopting generative AI, exploring emerging data sources, or pioneering architectural strategies that keep Zocdoc ahead of the pack in healthcare tech
• Analyzing and decomposing complex product challenges to drive sound design decisions 
• Collaborating with our agile team of dedicated and brilliant engineers, product managers, and designers
• Working with cutting edge GenAI tools and technology

You’ll be successful in this role if you have…

• Have owned complex, user-facing platforms, balancing near-term deliveries with a long-range, strategic vision that keeps your solutions relevant and forward-thinking
• Demonstrated history of solid and well rounded system design skills, including API design and front-end page architecture
• Bring a strategic mindset, fusing immediate wins with a big-picture roadmap that drives meaningful transformation for your organization
• Lead by example, steering teams toward best-in-class testing, deployment, and observability practices that amplify output and quality
• Communicate brilliantly, diving deep into technical details with engineers yet delivering clear, compelling platform solutions to non-technical audiences
• Experience mentoring other engineers and encouraging peers to use engineering best practices
• Experience successfully working with a distributed workforce 
• Humility. You believe in treating all people with dignity and respect, regardless of title or tenure 
• An unrelenting desire to build more equitable, inclusive and diverse workplaces. You view this role as an opportunity to create positive change
• The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity

Nyc

• Flexible, hybrid work environment at our convenient Soho location
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• Commuter Benefits
• 401(k) with employer funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Catered lunch everyday along with beverages and snacks
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified 

Remote

• Flexible work environment
• Unlimited Vacation
• 100% paid employee health benefit options (including medical, dental, and vision)
• 401(k) with employer funded match
• Corporate wellness programs with Headspace and Peloton
• Sabbatical leave (for employees with 5+ years of service)
• Competitive paid parental leave and fertility/family planning reimbursement
• Cell phone reimbursement
• Employee Resource Groups and ZocClubs to promote shared community and belonging
• Great Place to Work Certified 

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.NYC Base Salary Range$240,000—$260,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. 

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better.  We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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