Robotics Technician II

As a Robotics Technician II at Tutor Intelligence, you’ll play a critical role in supporting, maintaining, and upgrading our fleet of palletizing robots at customer sites nationwide. This role is hands-on, customer-facing, and travel-heavy — you’ll be the technical expert trusted to keep advanced robotic systems running smoothly while representing Tutor’s commitment to quality and reliability.

Key Responsibilities

• Perform installation, commissioning, upgrades, and preventative maintenance of robotic palletizing systems.
• Troubleshoot mechanical, electrical, and pneumatic issues with precision and professionalism.
• Execute SOPs and follow detailed work instructions for hardware swaps, inspections, and system calibrations.
• Follow established Maintenance SOPs to ensure consistency, safety, and quality in field service work.
• Document field work, including service logs, parts usage, and escalation notes, ensuring accurate reporting.
• Train and coach customer operators and Technician I staff on proper robot handling and maintenance practices.
• Partner with internal engineering and manufacturing teams to identify root causes and implement improvements.
• Support depot-level rebuilds and retrofits as needed between customer deployments.

Travel Requirement

• This role requires significant travel (50–75%), often on short notice.
• Must be comfortable traveling frequently and working at different customer sites across the country.
• Ability to work flexible hours, including evenings and weekends when required to meet customer needs.
• Travel will primarily be within the United States, with potential international assignments as the fleet scales.

Qualifications

• 2–4 years of experience in robotics, automation, or electromechanical systems (or Technician I equivalent plus proven performance).
• Strong troubleshooting skills in electrical wiring, pneumatics, and mechanical assemblies.
• Ability to work safely with hand tools, power tools, multimeters, and torque equipment.
• Clear written and verbal communication skills; able to represent Tutor to customers with professionalism.
• Valid driver’s license and ability to travel frequently and independently.

Preferred Experience

• Prior field service, deployment, or traveling technician role.
• Experience in warehouse automation, robotics integration, or industrial equipment maintenance.
• Familiarity with structured problem-solving and root cause analysis (5 Whys, Fishbone, etc.).

What Success Looks Like

• Robots under your care run reliably with minimal downtime.
• Customers trust you as the face of Tutor Intelligence.
• You demonstrate ownership, technical mastery, and readiness to take on leadership opportunities as the fleet expands.