Assistant General Manager

Join Our Team as Assistant General Manager at VervLife!

• Job Title: Assistant General Manager
• Reporting To: General Manager
• Hours: 9:00 am – 5:30 pm Mon - Fri (there is the opportunity for some felxibility between the hours of 8.00am to 8.00pm) Some occasional weekend working. 

About Vervlife

At VervLife, we're revolutionising the rental industry with a fresh vision and cutting-edge technology. As a rapidly growing operator and consultancy in the Build-to-Rent (BTR), co-living, and single-family rental space, we are dedicated to making life simpler and more fulfilling for our residents and clients. Supported by Homes for Students, one of the UK's largest PBSA operators, we combine independent innovation with national infrastructure.

About The Role

As Assistant General Manager you'll support the General Manager and the on-site team to ensure a vibrant community within the building. You’ll build and maintain the building’s reputation, drive revenue to meet or exceed targets, and help manage costs within budget. You’ll ensure the highest member satisfaction in service, responsiveness, and community spirit, while maintaining the quality of the asset and complying with all Health & Safety legislation.

Key Responsibilities:

People Management:

• Support, train and motivate the on-site team
• Ensure adherence to processes and achievement of SLAs/KPIs

Community Engagement & Satisfaction:

• Deliver top-tier service to enhance member satisfaction and retention
• Help develop action plans based on customer satisfaction surveys
• Engage with local charities and encourage resident participation
• Manage the community app with events and information

Marketing & Lettings:

• Contribute to marketing strategies to maximise returns
• Meet income and leasing targets, minimising void periods
• Stay updated on local market and competitor services
• Oversee content for the members portal and social media channels
• Help with Open Houses, move ins/out, inventory creation, agent management
• Manage lettings enquiries, viewings, and follow the full lettings process

Planning & Daily Management:

• Support the General manager in the daily running of a compliant, safe and clean building
• In the General Manager’s absence cover the site and take on temporary additional responsibilities

Financial & Reporting:

• Follow the financial processes and policies of the business
• Identify opportunities for additional income and cost efficiencies
• Make sure that rent is collected on time
• Recovery of rent arrears, if necessary

Building Operations:

• Ensure efficient operations and service delivery on site
• Monitor maintenance activities and quality control

Health & Safety Compliance:

• Support the General manager in risk assessments, accident reporting, and emergency preparedness
• Make sure that H&S and statutory compliance on site is in place and followed

Qualifications & Experience:

• ARLA or IRPM qualification desirable
• Experience in residential property or hospitality sectors
• Knowledge of English statutory letting requirements
• Strong management skills and experience working to budgets and targets

Personal Requirements:

• Positive, professional and customer-focused with strong relationship-building skills
• Proactive, resilient and adaptable with excellent problem-solving abilities
• Strong communication skills and ability to influence decisions
• Ability to remain calm under pressure and manage time effectively
• Willingness to work flexible hours, including weekends and bank holidays

Why Join Us?

At VervLife, we’re dedicated to helping our residents live better, healthier, and more fulfilling lives. If you’re ready to make a difference and support leading a dynamic team, apply today to become our Assistant General Manager!