Branch Manager

Company Description

At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience.  

Job Description

SIXT Australia is on the lookout for a Branch Manager to lead the team at Brisbane Airport. 

Do you have a passion for sales and customer service? At SIXT Australia, you can showcase your sales and leadership skills by playing to your strengths. Lead an operational team to produce high-quality outcomes, leaving our customers in our branch completely satisfied. 

As Branch Manager, you will lead your team, manage our vehicle fleet and ensure premium service to drive our branch to success. Look forward to our expansive range of employee benefits including a company car, leadership development opportunities, and the ability to maximise your earning potential through our generous incentive program.

Your Role

• You are responsible for budgets, sales and market penetration across the branch, as well as increasing revenue and profitability  
• You will guide and develop Duty Managers, Customer Experience Agents, Vehicle Detailers, Wash Bay Supervisors, and Concierge through their employee lifecycle, facilitating a high-performance culture. You will run regular performance reviews and meetings, ensuring all staff fully understand their role and how their performance is measured  
• You are responsible for the vehicle fleet, operational tasks and delegate tasks to ensure efficient workflows  
• You ensure a premium customer service culture, handle complaints, and work with regional managers to optimise processes  
• You will be driving change and company initiatives  
• You will generate excitement and passion in customer service initiatives through open communication and sharing of best practice  
• You will ensure all relevant policies and procedures are implemented  

Your Skills Matter

• Sales Talent: you are motivated, enjoy direct customer service and are a true sales talent.  
• Industry Experience: you bring valuable experience in areas such as sales, customer service or tourism. Experience in vehicle rental industry is desirable but not essential  
• Supervisory and Communication Skills: You possess strong leadership and supervisory skills, strong communication skills, and have exceptional interpersonal and relationship-building abilities  
• Organisation and Customer Service: You are highly organised, have a service-oriented mindset and excel in customer service  

All successful applicants will be required to complete a National Criminal History Check, hold a current full driver’s licence, and have full Australian working rights.   

What We Offer

At SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including:   

• Participate in our lucrative performance-based incentive program  
• Competitive salary package including motor vehicle, phone and laptop   
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.   
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more!   
• Discounts on all NRMA insurance products including car, home & travel   
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year   
• Employee Referral Program where you may be eligible for a $2,000 referral bonus payment   

All successful applicants will be required to complete a National Criminal History Check. 

We’re for inclusion, diversity, and representing the customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.   

If you’re ready to rev up your career and be the driving force behind happy customers, we're excited to hear from you. Apply now or visit our careers site to find out more. Join Team Orange today!  

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. SIXT Australia is not responsible for any fees related to unsolicited resumes.