Bilingual Customer Support Specialist – German & English (Remote | Antivirus Software)

Company Description

🚀 Elevate Your Career at Sutherland Bulgaria! 

Are you ready to dive into the exciting world of technology and customer service? Sutherland Bulgaria is actively seeking enthusiastic Tech Support Advisors specializing in antivirus software. If you have a passion for providing top-notch technical support and want to collaborate with global leaders in IT security, this is your opportunity! 

Job Description

Your Role:

🛡️ Antivirus Support Specialist: Deliver superior customer support for antivirus software, managing inquiries about accounts, subscriptions, and technical issues through phone and remote sessions.

🧩 Problem Solver: Efficiently resolve customer issues related to software purchases, renewals, account management, and refunds, ensuring a smooth experience.

🔧 Technical Expertise: Guide customers through the installation, reinstallation, and troubleshooting of antivirus programs, ensuring maximum security and functionality.

🕘 Working Hours: Monday to Friday, from 10:00 to 19:00 — providing consistent support during business hours to meet customer needs effectively.

Qualifications

🗣️ Excellent verbal & written skills in German (B2H/C1 Level). 

📝 Good verbal & written skills in English (B2 Level). 

🌟 Previous experience in Customer Service is an advantage. 

💻 Intermediate technical PC knowledge and ability to multitask. 

🤝 Communication skills and ability to maintain a good relationship with customers, assisting them in finding the best solution. 

😃 Positive attitude and great interpersonal skills, with a “can do” attitude. 

🎯 Ability to present complex information in a simple and understandable way. 

Additional Information

🌟 Why Join Us:

📲 Efficient digital onboarding and employee services through eSignature. 

💙 Employee assistance program with 24/7 access to psychological support. 

🎉 Exclusive discounts via our employee discounts portal. 

👫 Lucrative employee referral program. 

🏆 Vibrant rewards and recognition program. 

📦 Relocation package for those moving to join us. 

🏋️ Multisport card for health and fitness benefits. 

📚 Continuous learning with access to in-house training and certification opportunities. 

🎊 Frequent employee wellness and engagement events. 

🎁 Gifts for significant life events like births or adoptions. 

🌐 Participation in CSR activities and team building. 

🌟 Exposure to global business practices and industry expertise.