People Strategy Partner

Company Description

Phantom is revolutionizing the way millions of people interact with the crypto ecosystem. Our self-custodial wallet offers a seamless, unified experience for managing accounts and tokens across Solana, Bitcoin, Ethereum, and Polygon, empowering users with a single, convenient solution. By integrating cutting-edge security features and launching innovative tools for an enhanced personalized user experience, Phantom is able to provide a next-generation, safe and easy to use self-custodial wallet for everyone. This strategy has allowed Phantom to achieve significant milestones including surpassing 16 million MAU’s, reaching #1 in the Google play store finance category, and consistently trending as a Top 50 app across all categories, right next to X, PayPal, Coinbase, and ChatGPT.

Role Description

We’re looking for a People Strategy Partner to join our People and Culture Team and play a pivotal role in shaping how Phantom scales. This is not your traditional HRBP role. It’s a highly strategic, senior position designed for someone who thrives at the intersection of people and business strategy.

You will be the people strategy partner for all teams at Phantom, with a particular focus on Engineering, Product, and Design (EPD). You’ll work closely with senior leaders to align organizational design, performance frameworks, and talent strategies with business priorities. At the same time, you’ll roll up your sleeves and ensure execution is crisp, consistent, and impactful across our globally distributed team.

This role is ideal for someone who is energized by building in a high-growth environment, comfortable advising executives, and experienced at supporting technical organizations at scale.

Responsibilities

Strategic Alignment

• Drive Phantom’s Business Partnership strategy across all teams, ensuring people initiatives directly support business priorities.
• Partner with senior leaders to translate business needs into scalable talent strategies (org design, workforce planning, succession, and career pathways).
• Serve as the bridge between leadership and central People Programs, ensuring alignment and adoption of company-wide frameworks.

Organizational Health & Design

• Proactively design and evolve team structures to support scaling while avoiding bottlenecks and silos.
• Anticipate capability needs and advise on workforce planning across Phantom, with deep expertise in EPD teams.

Performance & Growth

• Embed Phantom’s performance frameworks company-wide; ensure clarity and consistency in calibration, promotions, and development conversations.
• Strengthen Phantom’s culture of feedback and continuous growth across diverse, global teams.

Leadership Enablement

• Provide direct coaching and advisory support to senior leaders across functions.
• Improve manager effectiveness through structured enablement on feedback, performance, and team health.

Employee Experience & Relations

• Act as a trusted, confidential partner in handling sensitive employee relations matters.
• Proactively identify engagement risks and support a consistent, positive employee experience across all geographies.

Retention & Development

• Drive engagement, recognition, and career development pathways to reduce regrettable attrition.
• Create consistency and clarity in expectations, growth paths, and progression across Phantom.

Recruiting Partnership

• Partner closely with Recruiting to align headcount planning, refine job descriptions, and accelerate onboarding of critical hires.
• Balance speed of hiring with Phantom’s uncompromising talent standards.

Qualifications

• 8–10+ years of progressive HR/People leadership, including direct business partnership at the senior level.
• Proven experience supporting engineering, product, or technical organizations in high-growth, global companies.
• Strong track record in organizational design, performance management, and leadership enablement.
• Excellent judgment in employee relations with the ability to navigate sensitive issues discreetly and effectively.
• Comfortable operating in a fast-paced, distributed, global environment.
• Exceptional communication, coaching, and influencing skills.

What Success Looks Like (12 Months In)

• Business Partnership: Recognized as the trusted partner to Phantom’s leadership team across all functions.
• Org Health & Design: Scalable structures in place that enable velocity, clarity, and alignment, particularly within EPD.
• Performance & Growth: Company-wide improvement in calibration, promotion clarity, and manager effectiveness scores.
• Leadership Enablement: Senior leaders regularly apply People frameworks, improving team health and execution.
• Employee Experience: Reduced escalations and consistent handling of employee relations issues.
• Retention: Maintain low regrettable attrition across Phantom, supported by clear career pathways.
• Recruiting Efficiency: Hiring velocity improved with stronger alignment on headcount planning and onboarding.

Why Work With Us

Opportunity

We are a team of experienced builders in the blockchain and crypto industry. Our journey began from users seeking an easy, seamless path to accessing the crypto ecosystem. This passion fueled our exponential growth, allowing us to onboard over 16M+ active users in just over three years; with our user base growing weekly. Our dedication to a secure and seamless user experience has made us the leading wallet on Solana as well as our multi-chain approach enhances our platform's versatility, meeting the needs of a diverse and growing user base. By staying at the forefront of technology and user expectations, we continue to innovate and set industry standards on self-custodial crypto wallets.

There has never been a better time to work in crypto to help shape the future of innovation with a focus around the wallet experience!

• First impressions matter: Wallets are responsible for a users first impression with crypto and onboarding new users into crypto. By ensuring that a user has a great first-time experience with crypto, we can help supercharge the growth of the entire ecosystem.
• Make crypto easier to navigate: There is no easy way for a user to discover and navigate all that crypto has to offer. Wallets have a unique opportunity to help users not only onboard to crypto but also stay retained by exploring new things to do.
• We live in a multi-chain world: We currently support Solana, Ethereum, Polygon and Bitcoin with more networks to come in the new future. We are focused on creating a unified, multi-chain crypto experience for users.

Benefits

• 401(K) Retirement Plan

• Monthly Wellness Benefit

• Weekly Meal Benefit

• Global Off-Sites

• Competitive salary and equity
• You will be eligible to participate in the Company's performance bonus program
• Comprehensive insurance (medical/dental/vision) — 100% covered
• Stipend for your ideal remote set-up
• Flexible hours and a supportive remote environment
• Unlimited vacation: Take time when you need it (and we really mean it!)

We strongly encourage candidates of all different backgrounds to apply. We believe that our work is stronger with a variety of perspectives, and we’re eager to further diversify our company. If you have a background that you feel would make an impact at Phantom, please consider applying. We’re committed to building an inclusive, supportive place for you to do the best work of your career.

By submitting your resume and application materials, you acknowledge and agree that Phantom may use automated tools, including AI systems, and may engage trusted third-party service providers to process your application and ensure an efficient hiring process. Phantom does not sell your information and your materials will be handled securely and in accordance with applicable data protection laws.