Senior Manager, Payments Strategy & Operations

About Koho

We’re on a mission to make financial services better for every Canadian. That means no hidden fees, no predatory interest rates - just financial products designed to help our users spend smart, save more, and build real wealth. We’re a performance organization with a strong heart: we care deeply about outcomes, and everything ties back to our mission - to financially empower a generation of Canadians.

At KOHO, we’re not your average 9-5. We believe real impact comes from people who are trusted, empowered, and supported to do their best work - without sacrificing their lives to do it. We prioritize work-life integration, not just work-life balance. That means asynchronous collaboration, flexible hours, and a remote-first setup built around autonomy and high trust.

KOHO is entering its next chapter - leaner, smarter, more AI-integrated. We’re building for impact, not bureaucracy. If you thrive in environments that value clarity, ownership, and bold thinking, you’ll fit right in.

About The Role

We’re looking for a Sr Manager, Payments Strategy & Operations to join our team for a role to work remotely based in Canada.

Reporting to Director, Payments, you’re going to be leading a team of system analysts to deliver against a hybrid strategy/operations mandate that touches all things money movement - fund flow designs for new products, financial reconciliation, technical analysis and continuous improvement recommendations to payments engineering, cross-functional project delivery, and efficient execution and automation of critical daily workflows.

What You’Ll Be Doing

• Own the “operating system” for the Payment Operations team - continuous intake and prioritization of initiatives from across the org, project planning and requirements gathering, sprint planning and delivery, and execution / automation of routine tasks
• Put your fingerprints on every product - use your deep understanding of KOHO’s payments stack and business goals to design and operationalize all money movements, acting as the interface between Product, Tech, Risk, Finance, Data, etc.
• Own financial reconciliation function end-to-end - set strategy and standards for detection and mitigation, design workflows and tooling/automation
• Drive continuous improvements and guide the evolution of KOHO payments stack - set and track KPI targets, do impact analysis and synthesize opportunities into an actionable engineering roadmap
• Empower KOHO with payments data - develop and maintain standardized data models, reporting and analytical tools; stand up new data ingestion and publication pipelines.

Who You Are

• 5+ years payment operations experience in a high-tech environment; deep understanding of card and bank transaction lifecycles, financial reconciliation and authorization / settlement processes in modern API-based systems.
• Strong people manager, passion for coaching and developing the hard and soft skills necessary to deliver both operational and project work under shifting priorities.
• Tech-savvy and love working with engineering. Comfortable digging into API docs, architecture diagrams and system logs to diagnose issues and make clear asks.
• Highly analytical problem-solver with strong business acumen. Proficient pulling your own data with SQL, constructing forecasts and impact estimates, and making educated assumptions to enable trade-off and prioritization decisions.
• Excellent communication and stakeholder management at all levels, can synthesize complex topics to diverse stakeholders and bridge technical and business functions.
• Process optimization is second nature, obsessed with measurement and efficiency

What’s in it for you?

• 📈 Opportunity to shape the future of fintech and financially empower a generation of Canadians
• 💰 Competitive compensation & equity
• 🤝 Fantastic, Deeply Engaged Team (check out our engagement scores here!)
• 🌴 Generous vacation + Wellness days + Flex Days + holiday closure
• 💻 Remote-first environment + coworking support + yearly all hands retreat
• 🧠 Access to coaching & growth programs
• 👶 Parental top-up & leave policies
• 🏥 Comprehensive health benefits
• 💡 Power-up budgets for books, home office setup, phone & internet, AI tools, and professional development

KOHO is for builders.

If you’re energized by challenge, motivated by mission, and want to be part of a team that punches above its weight - we want to hear from you.

The KOHO culture is one of collaboration, creativity, and diverse perspectives. We are committed to building and fostering an inclusive, accessible environment for everyone. If you have any questions, concerns, or requests regarding accessibility needs, please contact peopleaccessibility@koho.ca and the People and Culture team will be happy to help.

AI Disclosure: KOHO uses artificial intelligence (AI) in certain aspects of its recruitment process to screen, assess, or select applicants. For any questions or concerns, please contact us at talent@koho.ca.

Note: this posting is for an existing vacancy that we are seeking to fill.

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