3PL Account Manager - Croatia (They/She/He)

If you’re here, it’s because you’re looking for an exciting ride. 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

• What makes our ride unique? 
• 🤝 Our culture and strong values. 
• 💪 Our career development philosophy. 
• 🤝 Our commitment to being a force for good. 

We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts.

Your Mission

We are looking for a 3PL Account Manager who is ready to make an impact in a fast paced environment where quick execution and out of the box solutions truly make the difference. The Third Party Logistics Account Manager is a pivotal role at the core of Glovo’s operations, responsible for designing the strategy and framework of Glovo’s logistics partner network in both the short and long term, enhancing efficiency, and ensuring the success of the operations team.

The Journey

• Design and optimize the Third-Party Logistics (3PL) framework, defining the right next steps for each partner.Support the Legal and Operations teams through diligent and meticulous management of 3PL and rider documentation, ensuring full compliance with labor regulations.
• Develop processes and long-term projects to improve the efficiency of the 3PL setup, reporting directly to the Operations Lead and the country leadership team.
• Identify industry trends and act proactively to outperform competitors, with a focus on rider experience.
• Collaborate with the Operations team to guarantee the best possible user experience and position Glovo as the favorite delivery app for both riders and customers in Croatia.
• Oversee daily relationships with 3PL partners, managing their requests and ensuring an optimal rider supply.

WHAT YOU WILL BRING TO THE RIDE

• University degree in Economics, Engineering, Mathematics or related fields (a plus).
• Previous experience in a fast paced and demanding environment (e.g. consulting, tech industry).
• Experience in the delivery or on-demand industry is considered a plus.
• Proficiency with Google Suite (or Microsoft Office).
• Based in Zagreb.
• Fluency in Croatian and English.Strong analytical skills with a results oriented, autonomous, and efficient mindset.
• Ability to challenge and debate issues of importance to the organization.
• Capacity to approach situations from different perspectives and propose creative solutions
• Persuasive communicator, with attention to detail and evidence based reasoning.
• Collaborative and adaptable, with a strong commitment to getting the job done.

Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

We Believe Driven Talent Deserves:

💪 Top-notch private health insurance to keep you at your peak. 

🍔 Monthly Glovo meal benefit to satisfy your cravings! 

🏊 Company subsidized Multisport card to keep you energized.

 🏖️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.

 👪 Enhanced paternity leave. 

🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. 

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life? 

Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website!