Manager, Key Account Management

Who We Are

CastleGate Forwarding (CGF) is a rapidly growing full-service Non-Vessel Operating Common Carrier (NVOCC) offering scalable solutions for businesses of all sizes. With a global network and a commitment to excellence, we provide comprehensive services to streamline your shipping process, reduce costs, and enhance customer satisfaction

This role is a supplier’s facing role and owns the supplier’s relationship with CastleGate Forwarding. 

What You’Ll Do

As a key account manager, you will be primarily responsible for:

• Lead a key WGS category of suppliers and partner with category leaders through regular meetings to share logistics insights.
• Manage the performance and growth of a set portfolio of suppliers at a vertical and category level
• Develop and leverage Account Management tools such as scorecards, dashboards, KPI reports to encourage continued improvement and strengthen partnership
• Own the supplier experience and drive improvements to NPS (i.e. supplier satisfaction) across the supplier portfolio through strong operational partnerships
• Able to design a sales plan to manage suppliers within the categories, execute it effectively, and deliver results.
• Identify opportunities and collaborate with various cross functional teams for internal process improvements based on supplier feedback and bottlenecks
• Support operational strategy and innovation to drive business goals for revenue, operational performance, and profitability.
• Demonstrates good judgment in taking the right actions to support supplier needs while protecting CGF’s interests
• Has strong commercial acumen and effective sales pitch skills to promote the full range of CG package products

What You’Ll Need

• Bachelor’s degree required  and a minimum of 7 years in transportation customer service, account management and/or customer success, operations, logistics or a supply chain environment. 
• Significant experience in key account management ideally in the logistics/transportation industry with a strong operational background
• Excellent written and verbal communication skills – confident, concise, and ability to influence internal/external partners as well as leadership
• Experience in building strong customer relationships and engaging in high-level discussions with management teams
• Collaborative self-starter who is able to work in a fast-paced environment with a certain level of ambiguity
• Ability to lead through influence and work effectively with people in a cross-functional environment
• People management experience preferred, with the ability to lead a team, drive overall performance, and conduct regular coaching sessions.

About Wayfair Inc.

Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.