Customer Success Engineer

First of all - Thank You! This probably isn’t the first job description you’ve read today. Maybe this is one of over 100 you reviewed this week. So, before we go any further, we want to stop and say thank you for considering this role. We know you have options and we’d like you to consider adding us to that list.
About Leadr:At Leadr, we’re on a mission to rid the world of bad management, by empowering middle managers to become exceptional leaders who transform the culture and outcomes of their teams.
Today, too many companies leave managers to fend for themselves, resulting in a 60% failure rate within their first two years for first-time leaders. The rapid growth of AI is worsening this problem, as the purview of the modern manager expands. While many organizations respond to these challenges with internal training programs, these are frequently relegated to already overwhelmed HR leaders, who are taught to prioritize compliance and administration rather than genuinely improving team clarity, cohesion, and performance.
We see middle managers differently: they are the heartbeat of company culture and the driving force behind team results. At Leadr, we build AI-powered software tools that improve quality of life for those managers, while coaching them toward better leadership and outcomes – paired with hands-on training for these leaders to teach them the most critical skills overlooked by companies.
When you join Leadr, you’re committing to help us tackle this important and rewarding challenge: transforming how people lead.
Your Role:Leadr is looking for a Customer Success Engineer to help bridge the gap between Product Engineering and Customer Support teams and raise the bar for customer issue resolution. This is an excellent opportunity for an early career software engineer with strong communication skills to work cross-functionally in a thriving startup.

Responsibilities:

• Collaborate with Customer Support Representatives to resolve customer concerns that require engineering team efforts
• Build support scripts and internal tools to automate manual processes
• Prepare & support customer implementations such as Single Sign-On and Calendar Integration
• Contribute to our product codebase in Typescript and/or C#
• Advise Customer Success Managers on product choices to best support customer workflows
• Support Account Executives in pre-sale technical needs such as security questionnaires and compliance reviews

A Competitive Candidate Will Have:

• Bachelor of Computer Science or 1 year of professional web development experience
• Strong professional communication skills in verbal and written English
• Experience working with Typescript or C#
• Experience building projects with large language models such as OpenAI’s GPT models

The Ideal Candidate Will Have:

• 3 years of professional web development experience
• Production experience in Typescript or C#
• Previous experience implementing or supporting authentication systems
• Sales or customer support experience with ability to communicate effectively with customers and prospects at all organizational levels

Leadr is an Equal Opportunity Employer. Our goal is that everyone, regardless of their culture, background, and perspective, has the opportunity to love Mondays as much as Fridays. Thank you again for your time and interest!