Help Desk Specialist 2
Agile Defense.com
Office
Redstone Arsenal, AL
Full Time
Requisition #: 1207Job Title for Careers Page: Help Desk Specialist 2Location: 5308 Sparkman Circle Redstone Arsenal, Alabama 35898Clearance Level: Active DoD - Secret
Required Certification(s): · 2 years experience. · IAT2
SUMMARYA full range of information technology (IT) support services is necessary to satisfy enterprise missions, goals and objectives in the areas of IT Services, Enterprise Design/Integration/Consolidation, IT Education/Training, IT Program/Project Management, Systems Operations and Maintenance, Network Support, and embedded Information Systems Security, Cyber Security and Information Assurance to the Program Executive Office Aviation (PEO AVN) Information Technology Support Services.
JOB DUTIES AND RESPONSIBILITIES· Under direct supervision, provides support to end-users for PC, server or mainframe applications, and hardware.· May interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.· Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.· Respond to inquiries from computer users and run automatic diagnostics programs to resolve problems.· Diagnose and resolve computer hardware and software issues.· Move, place, install, modify, and clean, computer hardware and software.· Write training manuals, when commercially unavailable, and train computer users in how to use new computer hardware and software.· Oversee the daily performance of user computer systems and evaluate usefulness of installed software programs.· Make recommendations on obtaining and installing new and alternate software packages.· Respond to telephone calls and e-mail messages from customers with computer/software problems.· Diagnose the nature of the problem and walk the customer through the problem-solving steps.· Experience with remote access of customer personal computers for diagnostic issues.
QUALIFICATIONS Required Certifications· 2 years experience. · IAT2Education, Background, and Years of Experience· 2+ years experience.
ADDITIONAL SKILLS & QUALIFICATIONS Required Skills· Security+ CE
WORKING CONDITIONS Environmental Conditions· The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.Strength Demands· Light – 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.Physical Requirements· Stand or Sit
Required Certification(s): · 2 years experience. · IAT2
SUMMARYA full range of information technology (IT) support services is necessary to satisfy enterprise missions, goals and objectives in the areas of IT Services, Enterprise Design/Integration/Consolidation, IT Education/Training, IT Program/Project Management, Systems Operations and Maintenance, Network Support, and embedded Information Systems Security, Cyber Security and Information Assurance to the Program Executive Office Aviation (PEO AVN) Information Technology Support Services.
JOB DUTIES AND RESPONSIBILITIES· Under direct supervision, provides support to end-users for PC, server or mainframe applications, and hardware.· May interact with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.· Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.· Respond to inquiries from computer users and run automatic diagnostics programs to resolve problems.· Diagnose and resolve computer hardware and software issues.· Move, place, install, modify, and clean, computer hardware and software.· Write training manuals, when commercially unavailable, and train computer users in how to use new computer hardware and software.· Oversee the daily performance of user computer systems and evaluate usefulness of installed software programs.· Make recommendations on obtaining and installing new and alternate software packages.· Respond to telephone calls and e-mail messages from customers with computer/software problems.· Diagnose the nature of the problem and walk the customer through the problem-solving steps.· Experience with remote access of customer personal computers for diagnostic issues.
QUALIFICATIONS Required Certifications· 2 years experience. · IAT2Education, Background, and Years of Experience· 2+ years experience.
ADDITIONAL SKILLS & QUALIFICATIONS Required Skills· Security+ CE
WORKING CONDITIONS Environmental Conditions· The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.Strength Demands· Light – 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls.Physical Requirements· Stand or Sit
Help Desk Specialist 2
Office
Redstone Arsenal, AL
Full Time
September 23, 2025