Senior Quality Assurance Specialist

The Senior Quality Assurance (QA) Specialist has extensive experience and background in applied QA in an Internet, software, or media development environment. The Senior QA Specialist is responsible for fostering a strong relationship with other CM departments and our clients. In addition, the Senior QA Specialist is a key resource on high risk, high exposure projects or new business development that requires specialized QA attention.

You Will:

• Monitor and implement improvements to the QA process
• Research, recommend and administer QA tools
• Ensure sufficient resources, including hardware, software, and personnel, are assigned to the projects over which he/she has QA management responsibility
• Occasionally manage and mentor more junior QA Specialists in the execution of their tasks & responsibilities. These include: QA estimating & planning, QA reporting & documentation, walkthroughs and inspections
• Execution of integration, white box, functionality, regression, load, performance and acceptance testing
• Intervene and escalate issues when they pose a threat to project quality
• Ensure test documentation & results are maintained for the projects over which he/she has QA management responsibility
• Fulfill all the roles of QA Specialist on projects where he/she is Primary QA
• Organize and chair regular QA status update meetings

You Have:

• 3+ years experience with formal test methods and quality assurance programs in an Internet, software or media development environment
• Experience with the development and implementation of Web based systems and products
• Experience testing banners (e.g., ad creatives, campaign assets, google studio)
• Experience testing emails using tools such as Litmus, Email on Acid, and BrowserStack
• Experience, or familiarity with Front End development
• Experience providing testing of responsive web applications
• Competence with multiple Web browsers and operating systems, and an understanding of their differences and issues
• Experience in the preparation and/or execution of formal test cases, scripts and scenarios
• Experience managing test cases and bugs using JIRA (or similar platforms)
• Knowledge and familiarity with Web Content Accessibility per WCAG 2.0 guidelines
• Demonstrated ability to prioritize, delegate, track and coordinate multiple tasks
• Demonstrated ability to meet deadlines and deliver against aggressive schedule pressures
• Excellent communication skills (written and verbal)
• Positive attitude towards work, environment and co-workers

What We Offer:

• Global maternity and parental leave 
• Competitive benefits packages
• Vacation, compassionate leave, wellness days, and flex days
• Access to online services for families and new parents
• 13 affinity groups
• Internal learning and development programs
• Enterprise-wide employee discounts 

The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible!  Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid
If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html
If U.K. based: https://www.gov.uk/consumer-protection-rights
If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx