Customer Service Administrator

If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2024 total revenues reaching approximately $3.6 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 620+ locations and has about 10,200 employees in North America as of June 30, 2025.

In Canada, Herc Rentals has a significant presence with multiple locations across the country. The company provides a wide range of equipment rental services to various industries, including construction, industrial, and government sectors. Herc Rentals is committed to supporting Canadian businesses by offering high-quality equipment and exceptional customer service. The company also focuses on safety and sustainability, ensuring that its operations comply with Canadian regulations and standards.

Job Purpose

In this role, you will be on the front line of our business, working with our customers and the branch team to drive a high level of service aimed at enhancing the overall customer experience.  Your focus will be on providing solutions to our customers through product application knowledge while ensuring accuracy of transactions. This is an excellent opportunity for motivated self-starters who want to grow their career in Sales or Operations. As a part of our team, you will help to fulfill our vision of becoming the supplier of choice in the rental industry. Hours are Monday to Friday.

What You Will Do...

• Able to answer equipment and small tool needs
• Answer all incoming calls on the counter and deal with walk-in traffic
• Resolve customer inquiries and deal with any issues or concerns
• Provide customers with expert advice on the selection and operation of all the various types of tools and equipment
• Generate additional sales revenue through superior customer service on all existing orders
• Write up rental agreements
• Source available equipment from other branches within the region
• Schedule delivery and pick up of equipment
• Support all team members

Requirements

• Team player
• Ability to make outbound calls and generate sales
• Ability to multi-task in a fast-paced environment
• Adhere to our “safety first” mentality, at all times
• Demonstrate initiative and strong organizational skills
• Exceptional communication skills while maintaining a professional customer service focused attitude

Conditions Of Employment

• Must have valid driver’s license
• A recent and clean driver's abstract will be required 
• Previous equipment rental industry experience

Req #: 64749

Pay Range: $2734/hr

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role. 

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Healthcare spending account
Smoking Cessation Program
Weight Loss Program
Herc Life Wellness Program
 
Building Your Financial Future
Company matched Pension Plan
Employee Stock Purchase Program
Registered Retirement Savings Plan
Non Registered Savings Plan
Tax Free Spending Account (TFSA)
  
Life & Work Harmony
Paid Vacation Time Off (Minimum 3 weeks)
Paid sick days
Military leave
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Mechanic Tool reimbursement of up to $500 per year
Auto & Home Insurance Discounts
 
Protecting You & Your Family
Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Disability Insurance
Critical Illness Insurance
Accident Insurance
 

Herc Rentals is an equal opportunity employer