VP, Head of People Operations

Who We Are

Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care.

We are looking for teammates to join us in building our company, culture, and Member experience who:  

• Put people first, and make decisions with the Member’s best interests in mind 
• Are active learners, constantly looking to improve and grow 
• Are driven by our mission to measurably improve health and care each day 
• Bring the energy needed to transform health and care, and move and adapt rapidly 
• Are laser focused on delivering results for Members, and proactively problem solving to get there 

About This Role

The Sr. Director/VP People Operations reporting to the CPO will be responsible for transforming People & Culture into a service platform that drives innovative, scalable processes and leverages AI and automation to enhance employee experience and operational efficiency.    

A successful candidate for this position will lead and manage core HR operations, systems, and compliance, including HRIS, Data analytics, immigration support.    

What You’Ll Do

• Provide strategic and operational leadership for HR Operations, ensuring scalable, efficient, and employee-centric processes across the organization.  
• This role serves as the primary project manager for M&A enablement for People Ops  
• Oversee the ongoing performance, administration, optimization, and continuous improvement of the HR Tech stack, driving automation, accuracy, and seamless employee experiences.    
• Partner with HR COEs to ensure system support for all employee lifecycle programs and processes. 
• Lead HR Shared Services delivery, including employee support, onboarding/offboarding, data management, and compliance processes, with a focus on quality and service excellence. 
• Own enterprise HR reporting, dashboards, and business intelligence, ensuring leaders have accurate, timely insights to drive data-informed decisions. 
• Manage immigration administration; contractor and contingent workforce processes, Employment verification and other horizontal services and solutions. 
• Ensure HR business process are regularly evaluated to be eliminated, augmented or automated, ideally through AI solutions. 
• Partner with Finance/ Payroll, IT, and Legal on organizational data governance, policy alignment, and compliance with employment regulations.  
• Drive data analytics and predictive insights related to workforce trends, turnover, employee experience, and organizational effectiveness.  
• Establish and monitor KPIs, service level agreements, and continuous improvement initiatives to elevate HR operational efficiency. 
• Build and develop a high-performing HR Operations team, fostering collaboration, innovation, and a commitment to delivering exceptional employee experiences.    

What we are looking for 

A successful candidate for this position will thrive in a fast-paced environment, demonstrating strong leadership and people management skills while inspiring high-performing teams. You will be expected to align HR strategy with company goals and contribute to the overall success of Transcarent by optimizing processes and systems that enhance the employee experience.  

• Bachelor's degree in related discipline or equivalent work experience
• Master's degree preferred OR 10+ years of progressive HR experience, with at least 5 years in a leadership role with multiple human resource disciplines.  
• Demonstrated experience enhancing workflows, scaling and gaining efficiencies using AI systems and applications.   
• Proven track record of success in scaling HR operations in a growing company 
• Strong communicator with experience coaching leaders and a proven creative problem-solver with an ability to initiate projects and to drive things to completion. 
• Strategic thinker with strong business acumen and the ability to align HR strategy with company goals.  
• Excellent leadership and people management skills, with the ability to inspire and develop high-performing teams.  
• Exceptional communication and interpersonal skills, with the ability to influence and build strong relationships at all levels of the organization.  
• Experience with HR technologies and systems, including HRIS  
• Ability to thrive in a fast-paced, dynamic environment with a strong focus on results.  
• Passionate about improving employee experience, outcomes, and solutions (people, process, and technology). 

As a remote position, the salary range for this role is:$240,000—$260,000 USD

Total Rewards

Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.  

Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.  

Our benefits and perks programs include, but are not limited to:  

• Competitive medical, dental, and vision coverage  
• Competitive 401(k) Plan with a generous company match  
• Flexible Time Off/Paid Time Off, 12 paid holidays  
• Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance 
• Mental Health and Wellness benefits  

Location

You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.  

Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!  

Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.