Manager, IT Program Management

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! 

Available Locations: Austin Texas

About The Department:

Cloudflare’s IT Planning and Governance Team is a crucial pillar of the CIO Organization. It manages programs and initiatives across IT Infrastructure, Enterprise Systems, and Enterprise Engineering, enabling Cloudflare internal teams to operate at their most efficient level. The team establishes end-to-end governance principles and frameworks, leads business partnering, and drives program planning, execution, and demand capacity management. 

About The Role:

We are looking for a highly skilled and self-motivated IT PMO Manager that can collaborate with our Product Managers on planning and accelerating our product led efforts. You will join an exceptional group of TPMs to deliver a portfolio that extends to every corner of the organization. 

You bring a passion for matching up business needs with building technically innovative solutions, and excel at shifting between the two—understanding how big-picture goals inform technical details, and vice-versa. You are able to implement and drive processes and persistently make progress.  The ideal candidate is flexible and comfortable in playing multiple roles (diplomat, moderator, negotiator, reporter, coach, etc.), leading initiatives, and is able to adapt to changing situations. Combined with technical expertise, you have the ability to build trust and strong partnership with counterparts in Engineering, Development, Operations, and Business teams.

Responsibilities:

• Strategic & Operational Management:
• Determine how to best use resources to meet program schedules and goals.
• Manage the day-to-day coordination of your team’s activities, taking full responsibility for results, including costs and staffing.
• Develop and administer program schedules and performance requirements.
• Assist in annual and quarterly planning.
• Work with technical program managers to develop repeatable Organizational Change Management (OCM) framework and practices. 
• Project & Program Oversight:
• Oversee multiple large programs and cross-functional initiatives.
• Proactively manage risks, dependencies, and escalations.
• Reallocate resources as needed to balance demand and capacity across the portfolio.
• Make sound decisions to avoid unnecessary costs and meet short-term organizational goals.
• Process & Governance:
• Develop PMO playbooks and introduce consistency practices to shape how projects are delivered across the business unit.
• Drive adherence to governance and introduce maturity assessments to ensure teams are following established methodologies.
• Recommend and establish changes to policies and procedures that affect the immediate organization.
• Team Leadership:
• Lead and mentor a team of 4-5 program managers.
• Provide guidance and act as a trusted advisor to help them meet schedules and resolve technical problems.
• Build a strong succession pipeline and develop future leaders.
• Stakeholder Engagement:
• Manage and negotiate stakeholder expectations across multiple business units.
• Bring stakeholders with conflicting priorities into facilitated sessions, using diplomacy to balance their needs.
• Advise business unit directors on roadmap decisions, delivery capacity, and risks, influencing how investments are made at the business unit level.

Examples of desirable skills, knowledge, and experience:

• 3+ years experience managing small teams, driving career development and increasing engagement.
• 5+ years experience in program and project management.
• Proficiency in stakeholder management, communications planning and development, and selling the benefits of your work.
• Experience and knowledge of change management principles, methodologies and tools.
• Experience defining and measuring success metrics and monitoring change progress.
• Ability to identify, analyze and prepare risk mitigation plans.
• Excellent oral and written communication, as well as strong documentation and reporting skills.
• Flexibility and adaptability, experience trying different approaches and adapting as you go based on the needs of your team / program.
• Strong competency with program management tools like Confluence, JIRA, Asana, etc. 
• Experience working with multiple time zones and cross functional teams.
• Excellent scheduling and meeting coordination skills.

Bonus Points

• Proven working experience as a program manager in the technology sector, preferably within an IT or Corporate Technology department
• Experience with both waterfall and Agile development methodologies
• Experience major platforms (Salesforce, Oracle EBS, SAP, etc.)
• PMP/PgMP and Agile certifications
• Fluency in organizational change management methodologies (Prosci, etc.)

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.