Engagement Manager - Operations

About Us

Galileo is a team-based medical practice working to improve the quality and affordability of health care for all. Operating across 50 states, Galileo offers high-touch, data-driven, multi-specialty, longitudinal care to diverse and complex patients—on the phone, in the home, and everywhere in between. Regional and national health plans, employers, and Fortune 500 organizations trust Galileo as the leading solution to improve population health. Founded by Dr. Tom X. Lee, the healthcare pioneer behind One Medical and Epocrates, Galileo is a team of leading innovators from healthcare, technology, and human-centered design. Our mission is to apply that talent and scientific thinking to transform society by solving our largest, toughest healthcare problems, while at the same time bringing patient and provider closer.

About The Role

Join Galileo, a healthcare startup on a mission to transform patient care through innovative population health solutions. We're seeking an Engagement Manager - Operations to be the analytical engine behind our patient engagement team's success. In this pivotal role, you'll own the metrics and processes that directly impact how we connect with and care for our patients.

A Day In Your Life

You'll spend your time analyzing performance data to uncover insights, designing and implementing process improvements, and collaborating with stakeholders across the organization. Whether you're optimizing workflows, developing new KPIs, or presenting recommendations to leadership, your work will directly impact both team efficiency and patient experience. This role requires constant problem-solving, translating complex data into actionable solutions, and building sustainable systems that scale.

Key Responsibilities

• Develop and track KPIs that go beyond traditional metrics to truly measure patient engagement success
• Analyze operational data to identify inefficiencies and implement scalable solutions with measurable ROI
• Optimize staffing models and workflows to reduce wait times and improve patient experience
• Partner with clinical, operational, and engagement teams to design human-centered processes
• Build sustainable systems that improve both team performance and patient outcomes
• Translate complex metrics into actionable recommendations for leadership and frontline teams

Must-Have Qualifications

• 5+ years professional experience with 2+ years in operations management or contact center operations
• Proven track record of process improvement with quantifiable results
• Experience with KPI development and performance management in service-oriented environments
• Strong data analysis skills with ability to connect metrics to business outcomes
• Background in healthcare contact centers, business operations, or management consulting
• Experience with contact center tools (e.g., Dialpad) and project management platforms (e.g., Smartsheet)
• Bilingual in Spanish
• Exceptional written and verbal communication skills across all organizational levels

Why Join Galileo?

• Shape Healthcare's Future: Be part of a startup revolutionizing how healthcare is delivered, with real impact on patient lives
• Mission-Driven Culture: Join a collaborative team passionate about making healthcare accessible and effective for all •

 Remote Flexibility: Work from anywhere in the US while contributing to meaningful change

• Growth Potential: As an early team member, you'll have significant influence on building our operational foundation

If you're energized by turning data into action, thrive in ambiguous environments, and want to build something meaningful in healthcare, we want to hear from you. This isn't just about optimizing metrics – it's about creating systems that help real people get the care they need.

Compensation: $70,000 base salary

Comprehensive Benefits Package:

• Medical / Dental / Vision insurance
• Flexible Spending Account
• Health Savings Account + match
• Company paid STD/LTD, AD&D, and Life insurance
• Paid Family Leave
• 401K + match
• Paid Time Off

How We Hire

Galileo Health is an equal-opportunity employer and welcomes applicants from all backgrounds.

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