Business Support Analyst

Main Purpose:

To provide sales support to external ground fuels customers and internal sales teams viz to fuel invoicing and credit notes as well as internal non-product invoicing and credits.

Knowledge Skills And Abilities, Key Responsibilities:

Key Responsibilities

Direct Actions

• Fuel request Management for adhoc customers
• Processing of Aviation into plane and Bulk sales invoices
• Processing of Credit and Debit Notes
• Ensure only approved transactions are processed.
• Customer Query Resolution
• Ensure correct reason codes are applied for each credit note raised.
• Daily Reconciliations.
• Daily process updates to stakeholders

KEY CONTROL PERFORMANCE INDICATORS (Tools/methods used by management to determine sustained effectiveness of control)

• Number of Invoices processed
• Number of self-imposed credit notes processed.
• Daily housekeeping activities
• Customer Queries (unresolved complaints)

Key Skills

Customer Service Product Knowledge Market Knowledge Conflict resolution skills Attention to detail Ability to work under pressure. Computer skills, Excel, word, power point Proven Customer Support Experience Active listening Customer orientation and ability to adapt /Respond to different types of characters Excellent communication skills Ability to Multi- task, Prioritize and manage time effectively.

Key Relationships And Department Overview:

Internal External Stakeholder