JIRA Administrator and Data Analyst

About Reputation

Reputation has changed the way companies improve their customer experience through feedback. Based in Silicon Valley and founded in 2013, Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner, a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work, reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why Work at Reputation?

• Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.
• We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. 
• Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.
• The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.
• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
• Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback.

Job Summary:

We are seeking a skilled JIRA Administrator and Data Analyst to join our team. This hybrid role requires a blend of technical JIRA administration expertise and strong data analysis skills. The successful candidate will be responsible for managing and optimizing our JIRA instance while also analyzing data to provide actionable insights and support data-driven decision-making.

Responsibilities:

Jira Administration:

• Configuration & Management: Configure and manage JIRA projects, workflows, custom fields, and permissions to meet organizational needs.
• User Management: Administer user accounts, groups, and permissions; ensure proper access control and user support.
• System Maintenance: Perform regular maintenance tasks, including upgrades, backups, and performance tuning.
• Troubleshooting: Diagnose and resolve issues related to JIRA software and plugins; provide technical support to end-users.
• Reporting & Dashboards: Develop and maintain JIRA dashboards, filters, and reports to provide insights into project status and performance.

Data Analysis:

• Data Collection & Integration: Gather data from various sources, including JIRA, databases, and external systems; integrate and clean data for analysis.
• Data Analysis & Reporting: Analyze data trends, patterns, and anomalies; generate reports and visualizations to support business decisions.
• Insights & Recommendations: Provide actionable insights based on data analysis; recommend improvements for processes and systems.
• Collaboration: Work closely with stakeholders to understand data needs and ensure that analysis meets business requirements.

Qualifications:

Education & Experience:

• Bachelor’s degree in Computer Science, Information Systems, Data Science, Business Administration, or a related experience.
• 5 years of progressive experience in system administration, data analysis, or a related technical role.
• Proven experience in JIRA administration and support.
• Strong experience with data analysis, data visualization, and reporting tools.

Technical Skills:

• Proficiency in JIRA Software, JIRA Service Management, and related Atlassian tools.
• Experience with JIRA plugins and extensions (e.g., ScriptRunner, eazyBI).
• Knowledge of SQL and experience with database management.
• Familiarity with data visualization tools (e.g., Tableau, Power BI).
• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Experience with statistical analysis and data modeling techniques.
• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with strong organizational skills.
• When you join Reputation, you can expect:

Analytical Skills:

Soft Skills:

• Flexible Working Arrangements.

• Career growth with paid training tuition opportunities.  
• Active Employee Resource Groups (ERGs) to engage with. 
• An equitable work environment. 
• We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. 
• At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.

Additionally, we offer a variety of benefits and perks, such as:

• Health Insurance & Wellness Benefits: Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws
• Maternity Benefits: Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy
• Life Insurance: Insurance at 3x annual cost to the company (Term Insurance, GPA)
• Accident/Disability Insurance: Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)
• OPD: of 7500 per annum per employee
• 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year)
• 12 Casual/Sick leaves (Pro-rata calculated)
• 2 Earned Leaves per Month (Pro-rata calculated)
• 4 Employee Recharge days (aka company holiday/office closed) 
• Maternity & Paternity (6 months)
• Bereavement Leave (10 Days)

Leaves

Car Lease:
Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our Candidate Privacy Notice.

Applicants only - No 3rd party agency candidates.